Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA is AMAZING!! They truly care about animals & pay claims in a timely manner
ASPCA has been so amazing in every aspect of health insurance. They have affordable premiums. You are not limited to one vet. They pay clams quickly. The best part is they will call and follow up on your pet and truly care about the well being of the pet and family. This has been the best experience choosing ASPCA. I highly recommend them to all of my friends and family.
Insurer: ASPCA
By: NIcole
Great customer service
I love Trupanion. I have an insurance i trust and my vet can dirrect bill. My mind is at easy whenever we HAVE to do that vet visit.
Insurer: Trupanion
By: Haley
We are very happy with Trupanion
Trupanion is aa very good insurance they are very helpful, pay well and quickly
Insurer: Trupanion Canada
By: Margie
Incredible support!
As always, I was incredibly impressed by the (quick!) support from ASPCA. We are truly grateful for the kindness shown and the help provided. It gives us peace of mind and ensures our Millie receives the top notch care she deserves (without worrying about costs).
Insurer: ASPCA
By: Michelle
Trupanion comes through once again
This is the third time I have used Trupanion (unfortunately). This insurance has been exactly as described with no hassles. The website is user friendly. I've printed out needed claim forms and either submitted claims myself via email with receipts or had the vet submit with needed medical records. The claims have been resolved to my satisfaction in a reasonable amount of time. 90% of claim after my deductible direct deposited to my account in about 2 weeks time. I personally like the 'per condition' deductible over the customary annual deductible as it is possible that my dog will have problems in the future with these conditions and they are now covered 90% for lifetime. It's expensive but I would never want money to get in the way of what my dog needs to keep him healthy. Thanks Trupanion.
Insurer: Trupanion
By: Debra
GREAT!
Very happy that we decided to go with Trupanion. The are fast and very efficient. Everything is very explainable, black and white! Wish we would have gotten this insurance with our other puppies. Thank you Trupanion!
Insurer: Trupanion
By: George
Outstanding claims service -- second to none!!!
Trupanion is amazing. I've never experienced claims service as outstanding as what Trupanion offers.
Insurer: Trupanion
By: Rena
My Sunshine.
My Minnie's first claim had to do with her getting diagnosed with Meningitis at 5 months old. She has been diagnosed with other diseases since then. Having healthy paws have help with relieving some of the stress.
Insurer: Healthy Paws
By: M.G.