Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace Exceeded Expectations on Both our Dogs!
We purchased Embrace 4-5 years ago when both our dogs - Beagle and Plott hound - were first rescued at 1 and 2 yrs of age and never needed it - until 2017! One dog was tested over several months and finally diagnosed with Cushings and the other suffered a massive herniated disc rupture resulting in surgery in December. Both of these claims are ongoing and Embrace has paid all of them in a timely manner, has always been courteous and helpful over the phone when I've called and made this entire experience less stressful by paying claims for the coverage we have been carrying. We are retired and on a modest fixed income so I believe that the monthly premium for insurance on your pets is well worth it when something like this happens.
Insurer: Embrace
By: Carolyn
Embrace has been very fair
I am 100% satisfied with the care and concern that embrace has shown to me and my buddy styx. Your claim settlements have been fair. Embrace has not tried to cheap out any claims we submit - they very fairly evaluate them and act on them accordingly. Your folks are easy to deal with, are very friendly yet extremely professional. A couple of years ago when I was shopping pet insurance companies - many folks suggest I go with embrace - they said you were fair. Thank you embrace - styx and I are very glad we teamed up with embrace. Sincerely
Insurer: Embrace
By: Robert
Embrace came through for us
Our young dog ate sugar-free gum and nearly died, she stayed at the veterinary hospital for 4 days and nights, requiring intensive care. Embrace Pet Insurance reimbursed us most of the bill in a very timely manner. We feel blessed to have chosen this company as our insurer.
Insurer: Embrace
By: Marcia
Good customer service, but pre-existing condition rules are shady.
I just started using embrace for my 2 dogs. I am impressed by their easy website, ease of submitting claims and great customer service on the phone. However, the fact that they are refusing to pay for a vet visit because of some symptoms my dog was exhibiting and saying it was a pre-existing condition, when diarrhea is a symptom of many conditions, irks me.
Insurer: Embrace
By: Elissa
Thank You Healthy Paws!!!
Healthy Paws covered 90% of my claim less my $250 deductible. My puppy broke his canine tooth and had other issues with his jaw. I am so glad I chose Healthy Paws. Not many other insurance companies cover dental at all. I was relieved they covered accidents pertaining to canine teeth. They were prompt with reimbursement and even checked up on him to see how he was doing. They are terrific!
Insurer: Healthy Paws
By: Tonia
Took care of our claim quickly and professionally
My claim was paid quickly, gave me good service, I am very satisfied with Pets B.
Insurer: Pets Best
By: Toni
An excellent experience
Have had an excellent experience re the coverage and customer for our cat Princess in the last few months. Have already recommended you to several people. Thank you for making a stressful time easy and for processing and paying claims so quickly.
Insurer: Trupanion
By: Gregg
Kira was very helpful.
Kira was very helpful. She resolved my issues.
Insurer: Trupanion
By: Mike