Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Made my loss a little bit easier
Our family recently lost our furry girl Bella. I had to contact the insurance to cancel the policy and their response was absolutely amazing and appreciated beyond their knowledge. The representative that handled my call was compassionate and caring. And the follow-up I received from her manager made my heart melt. Thank you ASPCA for making this loss easier. I may no longer be a member of the insurance (at this moment) but you will continue to receive my support through donations.
Insurer: ASPCA
By: Esmeralda
A must have for your pet
If you're reading this you have probably already made the excellent choice to insure the health of your furry loved one. This is one of the best choices I've ever made. I never expected to need to call on the insurance, I had it more for peace of mind because I love my dog so much I didn't ever want to make decisions on her health based on money. As it happens she has had two unfortunate diagnoses in recent months, and Trupanion has come through with flying colors. I've felt extremely confident that they would agree to our claims promptly, and its taken a huge burden off of me. I can take her to her vet appointments, take all of their advice for treatment, and not stress about how we'll be able to afford it. Definitely read your policy carefully, but I have found mine very easy to follow and there hasn't been an instance where I'm surprised by what my responsibilities are and where Trupanion takes over. On the few occasions, I've called to update billing, ask questions, or check in on a claim the person on the other end has been incredible. I will use Trupanion for all future pets and encourage my family and friends to do the same.
Insurer: Trupanion
By: Diana
Claim revisited
My claim for behaviour training for my dog was initially refused, but someone took another look, and it was accepted. I really appreciate that. The staff on the phone are great and the people who write the letters are very informative. PS - at the bottom of this form, when i answered the question about receiving special offers, there was no opportunity to put my province in; only states were indicated.
Insurer: Pets Plus Us
By: Phyllis
Excellent Coverage for the Unexpected
My female bullmastiff kept getting UTIs. The vet said that she had a recessed vulva and that could be the problem and a surgery could be done to correct the problem. She said most insurances do not cover it because the surgery does not work all the time. The vet opted for other methods first. After months of antibiotics nothing was working. We tried cranberry supplements, wiping after bathroom uses, apple cider vinegar, and every other method we read online and nothing worked. At almost $300 a pop for every UTI treatment, it was becoming too much financially and seeing my pup in discomfort prompted me to go ahead with the surgery covered or not. Surprisingly ASPCA covered a big portion of the surgery and ever since she has had the surgery, not a single UTI has occurred. Thankful for such great coverage and customer service
Insurer: ASPCA
By: CRYSTAL
Remember you are dealing with insurance claims adjusters!
I realize some people will try to "defraud" insurance companies when they submit claims, but to basically be called a "liar" and then never even consider a formulary based drug on a claim - who is the liar?
Insurer: Pets Best
By: Peter
Very pleasant and helpful on phone.
Very quick with response and had to make a call for question. Rep was extremely helpful and pleasant.
Insurer: Embrace
By: Peggy
Great company
I’m always paid out what’s agreed upon per my plan. Quick and friendly service
Insurer: Embrace
By: Gre
Django’s kidneys
My Django had a kidney crisis in October 2016. He was diagnosed with chronic kidney disease a few months later. Embrace has been there for us all the way through. He’s had fluid therapy, as well as daily medication ever since. Embrace helped us get him to a specialist and a nutritionist, in addition to regular check ins with our veterinarian. Customer service has been friendly and helpful, and our many claims have been approved typically rather quickly. I recommend Embrace to anyone with pets. You just never know what they’ll need. I never want to make a decision about Django’s care based on financial factors, and Embrace helps with that peace of mind. Django is 12 1/2 now. He naps more than he used to, but is a happy, affectionate doodle :)
Insurer: Embrace
By: Louise
Less stress when you have a sick child
Both of our furry children became ill at the same time. Thanks to Embrace they were able to get treatment without any further worries.
Insurer: Embrace
By: Pam
Great job!!!
Amy provided customer service excellence, with exemplary professionalism, friendly tone, and a sincere delivery to assist! Thank you, Amy! Thank you Pet Partners, Inc., for your priority to deliver high level service, great job!!!
Insurer: AKC
By: Lorna