Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Outstanding service
Gunner, our golden rescue, has had lots of issues in the past. The one we were not prepared for was his desire to ingest his anti anxiety pills along with the pill pockets. What a nightmare. When we realized we could not locate pills or pockets or plastic bag they were in, we figured Gunner ate them. So had a trip to emergency room. Thankfully, the only thing we were concerned with was his recovery and not the expense, as we knew we had good insurance. Yes, we were pleased with the response of the company and the resulting reimbursement. We would not go without insurance EVER!
Insurer: Nationwide
By: Sandi
Awesome to have peace of mind
So happy to be able to say I’ve done the best for my pets with their healthcare needs. The claims were super easy to file and the reimbursement was unbelievable fast. It’s a pleasure to say that Nationwide did exactly what they said they would do with no game playing. I recently got another dog and she is now too covered!
Insurer: Nationwide
By: Kara
Could not be any easier!
My spunky pup has had some bad luck when it comes to vet visits. From a complicated neuter to random ailments resulting in a very sick pup, Loki (my cutie boy's name) has been through it all! Luckily, the major medical plan from Nationwide Pet Insurance covers almost the entire amount from our unlucky vet visits. It is a breeze to submit a claim and they honestly try to find any way they can assist. For example, even though neuters aren't covered, since we had to go back THREE times due to complications, I submitted claims anyway and was pleasantly surprised that the returning visits were partially covered; PHEW! I am so thankful for Nationwide Pet Insurance!
Insurer: Nationwide
By: Robyn
I love my cat, but I also love her insurance
My cat has been protected by Nationwide since I got her. I had a cat previously who got very sick all of a sudden, and still passed away despite paying many thousands of dollars out of pocket to try and save her life. This event was tragic and my new insurance allows me to confidently request any and all services that will help keep my companion alive for as long as possible. The claims process has been extremely fair for the 1-2 years I've had the policy. My suggestion is take it from day 1
Insurer: Nationwide
By: Austin
No need to make tough decisions
My dog has had a rough year so far. We have been dealing with heart issues, eye issues, liver issues and arthritis. If I didn't have Embrace covering my dog's health insurance needs, I would have to make some very tough decisions. I thought, without Embrace, I would sell my car to pay for my dog's care. I have been with Embrace for 4 years. Each year, as my dog got older (she is now 10) the premiums would go up. But now that I see how much her care can cost in a mere few months, I don't regret paying these premiums one bit. And I appreciate being reimbursed in a reasonable amount of time. I'm so thankful for my Chelsea's insurance.
Insurer: Embrace
By: Sheila
Nationwide is WONDERFUL!!
I had just started with Nationwide with a major medical plan for both of my Himalayan cats and my younger cat had an unexpected problem with his eye and needed surgery for a corneal ulcer. I submitted my bills and received a check within two weeks. They are a wonderful company and would recommend them to anyone...as a matter of fact, my neighbor is going to sign on for her dog.
Insurer: Nationwide
By: Susan
Nationwide is Amazing
I have had Nationwide pet insurance for the past year and a half for my two Vizslas. I have used it more than I would have liked and every transaction has been handled WAY above my expectation!! I submit my claim by email and I receive a check two weeks later PERIOD!! There has never been an issue, I have never had to appeal ANYTHING! I was a biller for the medical field for 25 years and that was a nightmare!! If regular medical insurance was as easy as pet insurance we would be a very happy country!! I would NOT recommend any other insurance carrier! Deductibles are annual not per episode...I could go on and on!!!
Insurer: Nationwide
By: Suellen
Comprehensive and easy to work with
Nationwide has swiftly and easily provided claims payments and support for all the health needs our 8 month old Goldendoodle puppy has needed, from wellness care to puppy issues (like eating a sock.) Highly satisfied with the insurance.
Insurer: Nationwide
By: Sydney
Nationwide Pet insurance give you comfort knowing you can have your pet seen by a Veterinarian no matter what state you are in.
We were traveling out of state this Christmas season. Izzy was showing signs of an ear infection. By having Nationwide Pet insurance the clinic got her in that day.
Insurer: Nationwide
By: Mary
They are about my dog almost as much as I do!
Nationwide is the best pet insurance company. Dexter has been through a lot since he was a puppy and nationwide has had our backs from the time we signed up. Thank you so much nationwide
Insurer: Nationwide
By: Joseph