Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast processing
Thanks for your fast processing. It really has helped with Dolly.
Insurer: Nationwide
By: Thomas
There is no other company that you should call First than trupanion of
Years ago I had tried three different pet health insurance companies all of them were terribly expensive we're not as kind on the phone as trupanion is let alone did they cover things like trupanion does I've been with trupanion now 7/8 years and they have always been right there by my side send me get well cards to my golden retriever as well as our very caring and kind pet owners themselves I appreciate what they do for my son Connor and I Connor is my golden retriever and my son, and I will continue to use trupanion as well as introduce other pet owners to pet insurance and only pet insurance from trupanion thank you to the great group of guys up there in Seattle Washington that give me and help me have peace of mind bless you all
Insurer: Trupanion
By: Wisteria
Great company and super great staff.
Nationwide Pet Insurance has been a great thing for us with our new puppy. We purchased the plan that covers wellness checks also. Claims have been easy to submit with a quick turnaround time for reimbursements. The staff is a pleasure to work with. I highly recommend this insurance to anyone that has pets. It has saved us quite a bit of money.
Insurer: Nationwide
By: Cindy
Helpful and sincere
Extremely helpful and caring staff who genuinely care for your pets!
Insurer: Trupanion
By: Val
Fully lived up to all expectations and more
All I can say is I debated on getting Pet Insurance in the first place but let me tell you that speed and care Pets Best puts forth when I file a reimbursement claim is beyond my expectations, also the personal phone calls and caring over the phone confirms I made the right choice
Insurer: Pets Best
By: Brian
Excellent customer service and knowledge of insurance policy
I have never come across a better insurance company. I have been a vet tech for over 30 years and have come across many different companies. Trupanion is not only the easiest to submit claims but the most covered.
Insurer: Trupanion
By: Nancy
Very efficient
Claims from my vet are filed quickly and I have a response from Trupanion within hours.
Insurer: Trupanion
By: Lorna
Always pleased with your staff
Always pleased with your staff and how pleasant and efficient they are.
Insurer: Trupanion
By: Judith
Prompt and easy claims.
I have had a very positive experience with how prompt the processing time has been. Each time I file a claim, the processing time seems quicker. I was so impressed with how easy it was to file, how kind representatives were when I had questions and how fast it's become to get reimbursement that I added my other two Greyhounds to have coverage.
Insurer: Pets Best
By: Tonya