Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Always Easy to Work With
Nationwide always makes this very easy. Our little girl had some knee problems and we were able to take her to the vet and do everything we needed to do to get her better since Nationwide had our backs. Thanks for helping us take care of her!
Insurer: Nationwide
By: Hank
Getting to the HART of it - a much needed resource for dog owners
I wasn't sure I knew enough about pet insurance, but when our family dog needed ongoing care then emergency treatment, I made myself a promise to learn more! When I adopted Casco, a lab mix from the south, I immediately ensure he had coverage. I didn't know where to start and offhandedly my trusted auto and home advisor said she'd heard good things about Hartville. I have been pleased with how EASY it is to scan and upload medical records (from his rescue then TWO different vets and a specialist) as well as check-in on claims and reimbursement ETAs. Casco is a healthy pup turning two, but without his Hartville family I would have been in a challenging spot with his recent TPLO (ACL) surgery. The testing, medicine, and finally surgical treatment was confusing and scary, but Hartville was there to explain, give options, and indicate what future coverage could help. I was relieved to have someone in my corner who knew this process. Additionally, you think calling insurance is going to be scary or confusing - that maybe you and your pet are just another subscriber, BUT Hartville called within a week of Casco's surgery to check-in and make sure I knew claim was done and helpful dollars were coming my way to ensure my pet's ongoing care/ needs. I'm so thankful for the experience I had and I have told/ will continue to stress the importance of having the insurance/ team in your corner!
Insurer: Hartville
By: Belle
Peace of Mind!!
We got our first family pet, a malti-poo puppy, 8 months ago. I am so glad we purchased wellness & injury insurance for her. We have had a few medical issues with her and it is great to know that I do not have to worry about the cost of her healthcare as her insurance covers everything. I have had great experiences with Nationwide and find their customer service and follow-up very impressive. I have recommended Nationwide to friend already. All I can say is that it is great to know that I can afford to have the best treatments for my dog when she is sick. Nationwide every covered her expenses when we spayed her. Highly recommend it!!
Insurer: Nationwide
By: Lora
ASPCA is great insurance for your pet!
We have had to make a few claims and it has been hassle free and everyone we have spoken to has been understanding and extremely helpful. Thank you
Insurer: ASPCA
By: Martha
Been with Embrace since my dog was a puppy and great customer service, very reliable outfit.
We have been insured with Embrace since my 10 year old mix lab was a puppy. Had to use our policy a couple of times and always got a quick response and fast refund. Customer service representatives are quick to answer your requests, great communications online.
Insurer: Embrace
By: Peter
Best Insurance Ever
This has been the best experience ever since a lump was found in my dog's chest. Many tests and Pets Best has paid on my claims which helps us out with all the tests that have had to be performed.
Insurer: Pets Best
By: Donna
I'm grateful for Embrace
My dog needed knee surgery. I put a claim in and within 10 days I found out 80% of the surgery bill would be reimbursed. It's a life saver. Thank you
Insurer: Embrace
By: heather
Great place to be
So glad I joined a few years ago. Fast, fair, amazingly simple to use and valuable service!
Insurer: Embrace
By: Venelin
Best experience
Great insurance, pays quickly. Pleasant and compassionate to your needs when my dogs needed to be hospitalized
Insurer: Embrace
By: William
Fair, Courteous and Speedy
Have had two claims processed quickly and fairly. Paperwork was easy to fill out and submit. Couldn't ask for better experience.
Insurer: Nationwide
By: Patricia