Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pet Insurance enabled me to provide the proper care my dogs needed!
I have been so thankful for Nationwide Pet Insurance! Before one of my dogs was 1 year old, he needed a knee replacement. Without Nationwide on my side, there would have been no possibility of Brutus getting his knee replacement.
Insurer: Nationwide
By: Ernest
Mommy's Man
I have had nothing but the best service with VPI and now Nationwide! I would never use another Insurance carrier!
Insurer: Nationwide
By: Barbara
I recommend this insurance to everyone I meet.
While our recent health issue was with our dog, this insurance has been great for all of the pets in our family. There is good communication from the time you file a claim to resolution. The communication is clear and they do a great job working with our vet office too. I am very pleased.
Insurer: Nationwide
By: Corki
Absolutely amazing!
To anyone looking for excellent pet insurance, please look no further! This company has been amazing since the day I signed up. My dog has had extensive illnesses and major vet bills the last few years and they have paid every single claim without question. They have literally saved her life! Not only have they paid every claim, their reimbursement checks are in the mail super fast. They are the absolute best out there!
Insurer: Healthy Paws
By: Laura
Fantastic coverage and service!
We have been with ASPCA Pet Insurance for years and they have always provided excellent support and coverage for our pets. Highly recommend them to all pet owners!
Insurer: ASPCA
By: Christina
Excellent
This is our second dog to be covered by pet insurance. Nationwide is the best. They pay promptly. I am extremely satisfied.
Insurer: Nationwide
By: John
You make the claim process very easy
I am so happy I insured these dogs when they were puppies. Now that they are getting older this insurance will come in handy. Thank you for your great service.
Insurer: Nationwide
By: Victoria
You won't find better insurance or customer service!
Embrace has never refused a claim, and I have submitted a lot of claims, some for a lot of $$$. The company pays very quickly, and the form(s) and submittion of the paperwork is amazingly simple. I keep waiting for the other shoe to drop, but, so far, there has been no other shoe. Embrace is offered through one of the premier insurance companies in the world, USAA. That alone, convinced me to buy the insurance, because USAA's reputation is superior to any other company that offers insurance, and Embrace is proving to have the same reputation. I recommend it to everyone!
Insurer: Embrace
By: Leslie
Great!
Nationwide has been wonderful. I find it very easy to submit claims and they pay what is covered in the plan with no hassle.
Insurer: Nationwide
By: Jean
Zona
Upon filing a claim I received an email letting me know it was received and set up for review. The turn around time is around 30 days for completion and was notified each step of the way and could follow on my account through the website.
Insurer: Nationwide
By: Anthony