Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I highly recommend Embrace Pet Insurance!
I have been an Embracer since 2009 and have been very happy with Embrace Pet Insurance. I have two dogs and have their wellness rewards coverage that pays out more than you pay for it annually. I have had a few instances of using Embrace for illnesses such as ear infection, UTI and stomach issues, but they really became important when my dog, Blackie, suffered a partially torn CL. Surgery was recommend by my vet, but after research, I chose to get a custom brace for Blackie. I had already met her deductible (Embrace has a vanishing deductible program for years you don't make an illness claim) so that was no issue. I called Embrace to see if I had to stay within a certain price rang since this brace was expensive. I was told that I didn't, but just said I had a annual maximum (which I hope to never need), but other than that, no problem. They also let you have your covered costs paid directly to your bank account which is great if you have an expensive claim like I did. They are always very kind and helpful on the phone. The claims are paid straight minus deductible and then (for me) 80% on claims. They are not based on an allowable amount like many companies. I highly recommend Embrace!
Insurer: Embrace
By: Belinda
Healthy Paws is the BEST
Healthy Paws has been a godsend to my family. I researched many different insurance companies when my dog was a puppy, and even had one sponsored by my own job’s insurance, but Healthy Paws stood out among the rest. Since I signed up for Healthy Paws, I have found myself thanking my lucky stars for them on many occasions. The service is reliable - I receive checks within a week or so, they review claims quickly and communicate updates efficiently. More importantly, I am so impressed with the customer service of this company, who engages with me on social media and has sent emails to see how Brutus is feeling after filing claims for a stomach illness. They truly care and do all they can to support you and your pet. If you’re considering pet insurance, Healthy Paws is the way to go!
Insurer: Healthy Paws
By: Jo
Amazing insurance company
This company is outstanding. Great rates, customer service and claim processing. I recommend to all!
Insurer: Embrace
By: This
Trupanion is amazing and very reliable
Trupanion is amazing, very reliable In medical payments and with very professional, kind staff who are conveniently available.
Insurer: Trupanion Canada
By: Ruth
Awesome service as always!
Awesome service as always! Thankyou
Insurer: Trupanion Canada
By: Gail
Alyssa was friendly and helpful
Alyssa was friendly, calm, helpful, and seemed to be genuinely concerned about what my dog had experienced during this scary time. It was refreshing, and comforting.
Insurer: Trupanion Canada
By: Nichole
Great company to work with !
Great company to work with !
Insurer: Trupanion Canada
By: Debra
The service has been extremely reliable and constant.
We have had Trupanion for care with all our 5 Wheatens and the service has been extremely reliable and constant. In difficult times this company truly had the best interest in it's clients (dog and owner). We have recommended your company to several friends. Our beloved animal hospital Baxter Animal Hospital also find that the company is Professional and thorough and competent to deal with. Your staff is very accommodating and friendly and caring which assists the owner in a time of need. We have no issues or complaints just high praise for this company and we have the time spent with them to back our high accolades. Please keep up the excellent service.
Insurer: Trupanion Canada
By: Ginette
Tracy was very nice & helpful.
Tracy was very nice & helpful.
Insurer: Trupanion Canada
By: Amabella
Jorge was great!
Jorge was great!
Insurer: Trupanion Canada
By: John