Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Excellent
Excellent service no matter what you are calling for
Insurer: Trupanion
By: Ann
Horrible customer service
I recently added my 12 wk old puppy to our existing acct but I ended up cancelling it within the wait period. I called customer service to inquire about his membership and kinda mentioned that my very young puppy is scratching. I was suspecting fleas but Erika diagnosed him already with a pre existing condition of itching or allergy and any claim related to that will not be approved. I called your vet on call and complained about that stupid Erika and even the vet said shes wrong and not in any position to diagnosed a pet. I complained to a manager Gina about this feeling Vet Erika and cancelled my Yorkies pending membership. Ignorant and dull customer service reps like Erika shld be fired or you’ll lose more clients!!!!!
Insurer: Pets Best
By: Minerva
You really need to listen to what I have to say about Healthy Paws
This is one amazing insurance company. Typically speaking, the bottom line of an insurance company is to mitigate their losses as best as possible while providing the bare minimum service needed to stay in business. You absolutely do not get that with Healthy Paws. They make sure your claims are paid in full and within a very quick reimbursement turnaround period. I have never waited more than 24 hours to get confirmation of my reimbursement for any covered medical costs. In addition to making sure I have the financial means to keep my animal family healthy, they take a personal interest in making sure both my animals and I are doing okay. For example, my dog was diagnosed with a malignant intestinal cancer on a Tuesday morning. The surgery to remove his tumor began Tuesday afternoon. Not only did Healthy Paws reimburse the costs of the surgery by Tuesday evening, they made sure to check in constantly to see how my dog’s progress was and how I was doing. In addition to that, as my dog began to undergo Chemotherapy to eliminate any residual effects of the cancer, Healthy Paws stayed vigilantly by my side the entire time with words of encouragement for both my dog and I and a steadfast willingness to cover all the medical costs during the process. I can’t express how much I appreciate Healthy Paws. I consider myself to be an ardent member of the Healthy Paws family and I always will be. I recommend you do the same. You won’t be disappointed.
Insurer: Healthy Paws
By: Jason
Amazing tow work with!
I have never had a problem with our claims or customer service. It is super easy to submit and I could not be happier!!!
Insurer: Nationwide
By: Melanie
A+ Coverage
Thanks for being there for my Bella’s health issues without any hassle. You guys are life savers for our fur babies.
Insurer: Nationwide
By: Clark
Trupanion is one of the best decisions I have made for my dog's well being.
I've insured two dogs through Trupanion. Each and every time I've needed help with their healthcare issues Trupanion has responded quickly, professionally and with sympathy as appropriate. I would highly recommend this insurance to anyone who cares about their pet. In addition, I think human insurance carriers could learn something from Trupanion about customer care and service.
Insurer: Trupanion
By: Patty
This is the best insurance,company and customer support!
I live in Telluride Colorado and this is my second Yellow Lab that has used Nationwide. I am extremely impressed with all aspects of this coverage, customer support, on line product, and overall company. I would love to be in a commercial for this product - I highly promote this to anyone when the topic comes up! If you want to do a commercial in one of Americas most beautiful towns and use Bunny (who is georgeous) we would love to do it!!
Insurer: Nationwide
By: Kate
Exceeded my expectations
The entire experience has been great from the beginning. Signing up was simple, the VitusVet app made filling a claim super easy, and my reimbursement came faster than I had expected. So happy I signed up for nationwide pet insurance.
Insurer: Nationwide
By: Heather
Should not do without!
Have used the ASPCA with 4 pets since 2001 and it is GREAT!
Insurer: ASPCA
By: Steve
Wonderful
I feel better having insurance for Tramp. The people at VIP are very friendly and professional. This company is a great. Thank you for caring for Tramp
Insurer: Nationwide
By: Bobbie