Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy and fast claim process
I actually really enjoy my Embrace pet insurance. I have two dogs that I rescued when they were adults. I signed up for insurance, and even though there were a few pre-existing conditions, they weren't anything that concerned me so I wasn't too bothered by it. One of my dogs developed a cancerous mass and besides my deductible I was completely reimbursed for every dollar I spent for diagnostics, surgery, and follow up appointments. The process of filing claims is super easy, just print out a copy and the animal hospital will do the rest for you. I was expecting a lot more work and push back, but I have never had any push back for any claim I have filed. Overall I am extremely happy with my insurance through Embrace!!
Insurer: Embrace
By: Meagan
It's been worth it!
I've been with Nationwide (formerly VPI) for almost ten years now, and for the most part I've been very satisfied. When I first signed up with them, there really weren't a lot of insurers for pets out there, and this company was my pick. Now there are many companies to choose from, and the policies themselves have been revamped to the point that there are better policies available, with Nationwide AND other companies, but I'm locked into this policy now because of pre-existing conditions. All that being said, I am quite satisfied with the help I've received from Nationwide, and it has been worth the money paid. I would recommend Nationwide to a friend, and would recommend they do their homework in exactly the kind of policy they want and need.
Insurer: Nationwide
By: Debbie
Fast compassionate company
The ease of filing a claim is unbelievable. The quickness they have in giving you a claim number and check for your claim is within 10 days. I have had 3 major claims and never have I had a problem. Two were TPLO surgeries and a renal cysts. They are very compassionate, always checking on my Skittles to make sure she is recovering well.
Insurer: Healthy Paws
By: Brenda
Our Tara has been very sick for over a month and the bills kept adding up quickly.
Our Tara has been very sick for over a month and the bills kept adding up quickly. Thankfully I took out the Trupanion insurance when we got her. It has taken care of a great deal of the expense. Everyone at Trupanion when i needed to call was understanding, polite and got answers for me immediately. Thank you for being there for us in this sressful time.
Insurer: Trupanion
By: Linda
We consider Embrace the best
Our Molly was recently diagnosed with feline diabetes. Embrace has been there each time we've submitted a claim. When we've found it necessary to call these folks, you can tell they're truly caring individuals. We're very thankful we made the decision to select Embrace for our pet coverage.
Insurer: Embrace
By: David
Very good to work with
They have been very attentive and helpful with any issues that have come up. Definitely will and do recommend this company to pet parents.
Insurer: Embrace
By: Cindy
Excellent Staff and very knowledgeable l
My rating is a 10 excellent pet insurance! And always helpful and very kind on the phone! Willing to ask any question you have!!!!!
Insurer: Embrace
By: Linda
Very pleased with Embrace...the Wellness Program A+
Very pleased with Embrace- very helpful staff and courteous. The Wellness Program is a blessing, especially for large dogs. I told many of colleagues and neighbors to search this insurance. Very happy with the service!
Insurer: Embrace
By: Krishna
Quick, easy and responsive
Healthy paws has been our pet insurers since day 1. recently our dog Mochi has major back surgery and true to form, Healthy Paws dealt with all the claims in their quick and efficient manner. They also took the trouble to check in with us to make sure our dog was recovering well. Their app makes submitting claims very easy and the terms/conditions on what is covered is very clearly laid out. In 6 years we have had zero issues and I wished all insurance companies were like Healthy Paws !
Insurer: Healthy Paws
By: GOPAL
Fantastic I Indeed
Great value, excellent customer service & fantastic every time I submit a claim on line. Now have direct deposit into my account. Could not be easier to have an insurance policy for expenses related to wellness care as well as illness, surgery or injuries.
Insurer: Nationwide
By: Lois