Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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You guys are prompt and agents are friendly and helpful.
Great handling of claims. Like your agents a lot.
Insurer: Nationwide
By: Randy
Great Coverage - Long Waits
I'd like to start by saying that the coverage of this plan is great. It is worth it to have piece of mind in case anything comes up. However the claims process takes a very long time. I tried submitting claims both through the Vetline App, and by fax. Both times, Nationwide told me they never received my claim. Meanwhile significant time had already passed. During another event, my wording was a bit off on one claim. I wasn't made aware until 28 days after I submitted the claim. Therefore I had to submit a new claim, and wait another full 30 days to receive payment. I completely understand waiting 30 days to receive payment, but I wish the claim approvals/denials was faster. I'd like to know within 1 week if my claim had been approved, even if that meant waiting another 3 weeks to get paid.
Insurer: Nationwide
By: Ian
Great
I’m really grateful I got insurance for Zoey. Without it, I would be in serious debt. Thank you for reviewing my claim in a timely manner. My only suggestion would be to update your website and allow for claims to be submitted electronicallly.
Insurer: Nationwide
By: Beverly
ASPCA SERVICE
In all my dealings with ASPCA over the years I have found them to be nothing but professional and courteous. When contacting them they always without fail ask how the pet is doing and give that personal touch. I have no hesitation in recommending them to anyone requiring pet insurance
Insurer: ASPCA
By: Pete
good
great company just takes too long for the claims handling process!
Insurer: Pets Plus Us
By: jen
Thank you Trupanion for processing our claims for "Mackie" in two weeks!
We were pleased that Trupanion processed our claims for "Mackie" in two weeks. We had paid $7000 for tests and surgery for Mackie, when a cancerous tumor was found. We were happy to be reimbursed approximately $6000 by Trupanion. Trupanion now has lots more insured pets, than when we purchased health insurance for Mackie five years ago. Our first claim (4 years ago) was processed and reimbursed to us the next day! This time it took two weeks, but we were happy to have our claim paid in two weeks. Trupanion are always very friendly and caring, and we are happy to have them on our side :) You might want to consider adding staff to answer phones, as it is necessary to hold on for 1/2 hour or more. When we purchased insurance five years ago, we could get through to Trupanion on the phone instantly!
Insurer: Trupanion
By: Diane
Best investment we've made so our Tessa Rose can have medical when she needs it.
Very pleased with Tessa Rose's policy; insures that she gets excellent health benefits and coverage whenever she needs it...and we are reimbursed on a timely basis from filing a claim.
Insurer: Nationwide
By: Laura
Comprehensive and speedy service
I couldn’t be happier with Nationwide Pet Insurance. Claims are processed quickly and customer service is excellent.
Insurer: Nationwide
By: Amy
I love Nationwide pet insurance.
Great customer service; fast and efficient.
Insurer: Nationwide
By: Maureen
Cat Cancer at 15 years
My beloved cat of 15 years. Two vets, blood tests etc. Animal cancer clinic for a complete work up. Pet's Best paid all the bills without question. I loved my cat of 15 years and because of Pets Best I was able to have all the tests done at the animal cancer clinic, in addition to seeing 2 vets. I can't imagine how I would have felt if I had her euthanized without having everything possibly done to be sure she could not be cured. I now have my dog insured because of the way Pet's Best took care of me.
Insurer: Pets Best
By: Bruce