Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Embrace has been a great blessing to us
When our dog started limping, we struggled with the vet for months - then a referral for an MRI - we couldn't have afforded it without Embrace, then other issues related to the limping - finally found the answers, and she is healing nicely. Thanks to Embrace who has been there all the way - helping us afford the diagnosis and treatments.
Insurer: Embrace
By: Donna
Would never be without Embrace Pet Insurance for our dogs!
We have had Embrace insurance for our dogs since 2011. The claim process is very easy and the customer service is excellent. We have never had a claim denied. It gives us peace of mind knowing we can provide good care for our dogs without going broke in the process!
Insurer: Embrace
By: Kelly
Great Company
Embrace has been such a great company for us. We have dealt with several health issues and having an insurance has made it so much easier to take care of them. We have never encountered a problem with the claims. It is easy to communicate with the company and they really care. When our older dog passed away we received a handwritten card from Embrace, it was such a wonderful gesture. Claims process is very simple, one short form to fill out and most cases I just ask the vet office fax it over directly. I have nothing but positive to say about Embrace, I would highly recommend them.
Insurer: Embrace
By: Johanna
Efficient and straightforward
Embrace is fabulous! I’ve had them for 7 years. They’re efficient and transparent.
Insurer: Embrace
By: Ashley
always responsive, professional, quick payments m
I have always had great service. I have two puppies and already have used the insurance. It's great to get your percentage back. No hassles. I. Glad I chose embrace.
Insurer: Embrace
By: Charlotte
Embrace was hassle free when it came to paying my bills as they were submitted from my pets doctors.
I would highly recommend Embrace, they were hassle free when it came to paying the bills for my Boxers illness of DM . Which gave me peace of mind knowing I could give my pet the best care necessary. You never know if its going to happen to your pet, but if it does Embrace is there . Even minor injury's they took care of hassle free.
Insurer: Embrace
By: Cheryl
Very well treated by Lisa
Was very well treated by Lisa...she patiently listened to my concerne
Insurer: Trupanion
By: Rina
Helpful and courteous
Helpful and courteous
Insurer: Trupanion
By: Maria