Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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First time processing a claim
This was the first time my pet was seriously ill in 8 years. I was very pleased that all my claims were processed in a timely manner and even though they needed additional information from the hospital, which took some time - they kept me informed throughout the process.
Insurer: ASPCA
By: Jacquie
Don't second-guess go with this company
This is the first time I've used pet insurance so I was a bit nervous about taking out a policy a few years ago. I looked at several companies and the ones that seem to be popular had too many stipulations in their contract. I decided to go with Embrace pet insurance because there weren't so many stipulations but I was still nervous as to where they would pay or not. A few years later my dog got congestive heart failure and Embrace has been absolutely amazing. They have paid every single Bill and in a timely manner. I would go as far as to say they are the number one company in my opinion. I would just love to say thank you so much embrace for paying my dogs bills because if you had not I would not have been able to keep her alive in situations where she had to be rushed to the emergency room with congestive heart failure more than once. Because of you we get to spend more time with our sweet baby girl . Thank you so much from the bottom of our hearts.
Insurer: Embrace
By: Crystal
Helps Brody with paying his cancer bills
Trupanion is so easy to use to submit a claim and they send checks quickly. My dog was diagnosed with Multiple Myeloma last June. They have been there every step of the way. I would highly recommend them.
Insurer: Trupanion
By: Susan
Easy to work with
The people are easy to work with. Submitting a claim is very easy, all done on-line. Prompt reimbursement.
Insurer: ASPCA
By: Steve
Efficient service giving us Peace of Mind!
Efficient service giving us Peace of Mind! A bad bronchitis required a few visit to the vet and nationwide came through to help out. Great service!
Insurer: Nationwide
By: Olivier
Insurance that cares & goes beyond for you pet
Healthy paws is the best insurance out there. They go beyond just a regular insurance company, they actually care! Didn't experience any problems when submitting a claim. It was such a smooth process and their follow ups on my pets health was very well appreciated. This is a company that I will recommend and stay for a very long time . I had an emergency with my furry baby and Healthy Paws was by my side the whole time. They gave me an opportunity to worry less financially and concentrate on my furry baby. Healthy paws you guys rock, just simply awesome!
Insurer: Healthy Paws
By: Marjorie
My experience with Embrace has been amazing.
As everyone knows having a sick pet is like having a sick child. Nothing could be worse. Having to fight with an insurer is adding injury to insult. When I needed a pre-certification at the 11th hour for a very expensive cancer diagnosis, the adjusters at Embrace bent over backwards to deliver. And every time I've submitted a claim since then, Embrace has been prompt with payment. I also feel that the Embrace team truly cares about my dog. They even have a fantastic Facebook page where they posted his picture and I received tons of messages of support! How kind is that? I've recommended Embrace to all of my pet-owning friends.
Insurer: Embrace
By: Pamela
Whole Pet and Wellness - Amazing Policy!
My Brother in Law is a Vet and highly recommended Nationwide's Whole Pet and Wellness Policy. I am so glad that he had done all of the research and works with Pet Insurance regularly... I have been so impressed with their Service and Coverage!! Everything has been easy to process and their responses are surprisingly quick. I have recommended this specific policy to all of my friends and coworkers that have pets
Insurer: Nationwide
By: Stephanie
Fast, easy and convenient!
I absolutely love Nationwide Pet Insurance! Its super easy to navigate, and quick in response time!
Insurer: Nationwide
By: Rhea
So thankful for pet insurance.
Nationwide has been a life saver, literally, for my now 7 year old Westie, Davy. I was so thankful to have Nationwide to help cover the expenses when he was hospitalized with Addison's Disease. As with many pure breed dogs, Davy has had a few ailments and Nationwide has been there to assist in covering his vet costs each time. The customer associates are especially helpful in navigating coverage prior to a large surgery or expense. I recommend Nationwide to every pet owner I know!
Insurer: Nationwide
By: Brittany