Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great Company that is truly concerned about your pet's health
The customer service is excellent----very caring group---willing to go the extra mile for your pet-----although my claim didn't pay out well--because of routine care being done---I was treated like I was the only customer on the line---and they took the time to explain why the pay out was low----meant a lot---
Insurer: Trupanion
By: Rhonda
Best insurance!
I wish I had this pet insurance earlier. It is so much easier taking my dog to the vet knowing I will almost completely covered. Great service and great coverage.
Insurer: Nationwide
By: Valerie
Best Ever
When selecting which pet insurance to purchase, I selected Healthy Paws because of its high rating not really ever thinking that I’d need it. Thank goodness I did! One of my cats has had 3 urinary blockages (which can be life threatening to cats) in the past 12 months and finally needed an extensive surgery to prevent future blockages. Submitting my claims were super easy on my phone app. Healthy Paws processed all my claims expeditiously with no issues. Healthy Paws played a crucial role in alleviating the stress of caring for my fur baby. Healthy Paws made it possible for me to concentrate on providing the appropriate medical care and recovery for my cat. Best pet insurance ever!!! -MK
Insurer: Healthy Paws
By: MK
I’m happy with Nationwide pet insurance, however, sometimes claims seem to take a little longer time to process.
Never had an issue with my pet insurance with Nationwide. I’m glad i did get the insurance for Pooka. She is a very happy customer!!!
Insurer: Nationwide
By: Daniel
First Claim Submission and it Was Very Easy
I called for assistance in submitting a claim and the representative was helpful, calming and well informed. I was extremely pleased with the help I received. I would highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Karen
Thankful for Health Insurance
We adopted Max when he was 4 years old. While he is generally healthy, we bought health insurance just in case. Our last dachshund had cancer and having health insurance helped us a lot while she was undergoing treatment. We have used Max's policy to help with wellness care costs and a few more expensive treatments or procedures. I never hesitate to take him to our veterinarian because we know we have financial help through the insurance policy. We definitely will always have health insurance on our pets.
Insurer: Nationwide
By: Rozann
Words cant express my appreciation!
My Cockapoo "Finn" has required 2 major surgeries within 1 year. Healthy Paws has been exemplary in their concern for Finn as well as prompt payment of the claims. I have recommended Healthy Paws to my entire neighborhood and friends at the local dog park. In a perfect world all insurance companies would operate at this superior level. Thank you, again!!
Insurer: Healthy Paws
By: thom
Very Responsiveto Ruffy's Needs
We decided on pet Insurance only after a previous dear pet suffered a tragic illness and death, and we incurred large vet bills. It is a wise choice, especially since we have two very large breed dogs who are very active. Most vet visits are routine visits but then there is that stubborn ear infection or other anomaly that requires a trip to the vet. Nationwide always responds to our claims, and always seems genuinly interested in Ruffy's (and Turk's) wellbeing.
Insurer: Nationwide
By: Pendra
Healthy Paws has the fastest claim processing and the best customer service of the multiple pet insurance companies I've used.
I have had pet insurance policies with 3 other companies and can say that Healthy Paws has BY FAR the best customer service and fastest claim processing of all of them. I have had 2 dogs with cancer, one with an eye injury and a fourth who required a splenectomy and have not had to jump through hoops one time to get a claim processed or been hit with a significant premium increase or had my coverage being changed (reduced) due to a carrier change as I have with other companies. They are definitely worthy of their high ratings!
Insurer: Healthy Paws
By: Melissa
Stella
Stella is doing good. She doesn’t like the vet. Once we got home she was fine. Thank for your concern about her health.
Insurer: Nationwide
By: Cathy