Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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After a lot of research this is the best insurance
Nationwide is the best pet insurance out there. My Vet had recommended National to me, but I still wanted to do a lot of research and chose National. I did not make a mistake they are great!! Payments are quick and always correct, no questions on my part Nationwide is very clear on reimbursement!
Insurer: Nationwide
By: Carolyn
100% recommend
We have had this insurance for our pug for 2 years and it’s been nothing but a great experience. Always very compassionate, upfront and easy to deal with and we’ve unfortunately had substantial claims in that time with no issue. 100% recommend.
Insurer: Pets Plus Us
By: Sarah
This pet insurance is phenomenal & they are there for you as a pet parent.
Our big girl was recently diagnosed with cancer and this insurance has followed through on every claim. We have been able to work with Oncologists and make decisions on Ct Scans, radiation and other treatments without the financial burden. Our claims have been reimbursed in less than 7 days each time. The customer service team is compassionate, prompt and Caring. Highly recommend.
Insurer: Trupanion
By: Janis
My claim was processed in less than a week
It was very quick and easy to upload the completed form and receipt in the claims process. I received almost immediate notification of receipt of my claim and the claim was processed in less than a week.
Insurer: Pets Best
By: Keith
Pets Bets had very easy process
Pets Bets had very easy process, we were a bit anxious at the beginning because this was our first time making a claim and we already had the added stress of going through a treatment for our pet. But after collecting the necessary information (diagnostic and bills) for our submission, everything was easy and the response time was very quick. We received feedback and final decision by email and US mail within a week of submitting the claim.
Insurer: Pets Best
By: Stephane
I recommend petsbest
This process was very simple and payment was prompt. I recommend petsbest to everyone I know that has pets
Insurer: Pets Best
By: Cristin
Quick response from Pets Best
It was a terrible time for us losing our best friend. The quick response from Pets Best was a blessing. Thank you,
Insurer: Pets Best
By: Laura
I have had great experiences
I have had great experiences with Trupanion, When I needed it Trupanion was there !!
Insurer: Trupanion
By: John
Trupanion is very professional
Even though nothing on my current claim was approved, and I knew it would not be, I am finding all contact with Trupanion is very professional, and everyone is so pleasant. I know the coverage is excellent.
Insurer: Trupanion
By: Bev