Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Highly Recommend
Healthy Paws is amazing. My dog tore his ACL and needed surgery. I called to make sure the survey was covered and spoke to an amazing person who was extremely nice and helpful. I would have thought twice if he didn't have insurance but this gave me peace of mind. They also informed me of after care which I was completely unaware. Once bills are submitted, they are reviewed and paid out very quickly which is really nice. I appreciate that they reach out to check on my pet to make sure he's doing well. I would highly recommend to anyone considering pet insurance, you will not be disappointed.
Insurer: Healthy Paws
By: Catherine
Claim was paid quickly...was very happy!
Very happy with the service received after my dog's surgery. Thank you so much!!
Insurer: Nationwide
By: Darlene
always responded quickly and professionally
I have nothing to complain about...They were great..they were there and responded quickly and professionally while we were busy caring for a dog inflicted with a serious form of cancer...thank you...
Insurer: Trupanion
By: conrad
An Excellent Company
I love Trupanion. I live on a very fixed income being disabled. My emotional support/therapy dogs are my life. To make this short, they help me save my dogs lives. They pay quickly, you can reach a human if you need one... and I feel they really care about their customers & there pets.
Insurer: Trupanion
By: Elizabeth
My Pet's Second Visit
The claim took under two weeks. I was hoping it'd be faster, but ok turn time. This was our second visit to the vet. We had filed a claim earlier in the year and nothing was sent over to me to let me know you had received it. It'd be good practice, even if the claim is under the amount of the deductible, to just send an acknowledgment from your side letting me know you received my claim and that it falls under the co-payment amount . That would be very valuable as I wasn't sure if I had filed it correctly.
Insurer: Nationwide
By: Lilyette
VERY happy with Healthy Paws
My dog had to have emergency surgery that was both unexpected and very expensive. Healthy Paws provided my reimbursement VERY quickly and made the process VERY easy. We're feeling very good about our decision to get insurance with Healthy Paws.
Insurer: Healthy Paws
By: Howard
Great pet insurance company
I have been with Trupanion for many years. They have been very reasonable with rate increase and it is not depends on how old your pet is and how many claim you submitted. Their pet policy is reasonable and claim processing is very fast. My Vet has a direct link with them and within minutes our claim and payment was processed. Highly recommend if you care about the health of your Pet.
Insurer: Trupanion
By: Wymond
So helpful and easy to submit claims
It's so helpful to have pet insurance. The vet office submitted my claims via fax which was easy for me. I just wish it didn't take so long to process/approve the claim and payment.
Insurer: Nationwide
By: Melissa
Glad we got insurance on Bubba.
Very glad we got insurance on Bubba, I feel it is an asset that does not break the bank. They are there for us when we need them even on the phone.
Insurer: Nationwide
By: Joanne
Thank you ASPCA for covering our claims!
My 8 year old Himalayan cat Winslow had a second bout of bladder stones. This time around it occurred on a holiday weekend, meaning that the emergency hospital we brought him to was unable to provide the surgery he needed until well after the holiday. They were able to unblock him with a catheter, and then we had to drive him to another hospital (2.5 hours away) for surgery. I ended up submitting claims from multiple hospitals for multiple procedures. I was delighted when I received reimbursement for these claims about 6 weeks later.... I expected it to take much longer, and wasn't even sure how much would be covered. I'm very pleased with the quick turnaround and reimbursement rate. Thank you!
Insurer: ASPCA
By: Aria