Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

70,749 total


April 11, 2018

So easy to use!

I have had ASPCA Pet Insurance for about 10 years. They have always been affordable, answer questions when I call or email without giving me a hardtime. When I have had kitties pass, they send a hand written card to the house. My payents always come quickly and using the website make it easy to submit claims. Thank you ASPCA Pet Insurance!

Insurer: ASPCA

By: Morgan

Useful
April 11, 2018

Kimmy was pleasant very helpful and resolved my request quickly.

Kimmy was pleasant, very helpful and resolved my request quickly. She is an asset to Trupanion.

Insurer: Trupanion Canada

By: Jackie

Useful
April 11, 2018

I love Trupanion

I love the fact that he has a dog and it proves to me that he believes in working for this company. Thank you Patrick ! Awesome individual to talk to.

Insurer: Trupanion Canada

By: Cecile

Useful
April 11, 2018

Everyone is always helpful and ready to answe all our questions

Everyone is always helpful and ready to answe all our questions

Insurer: Trupanion Canada

By: Debra

Useful
April 11, 2018

I am very happy with Trupanion.

I am very happy with Trupanion and all of the customer service transactions I have had. Thanks.

Insurer: Trupanion Canada

By: Lisa

Useful
April 11, 2018

Kimmy was pleasant very helpful and resolved my request quickly.

Kimmy was pleasant, very helpful and resolved my request quickly. She is an asset to Trupanion.

Insurer: Trupanion Canada

By: Jackie

Useful
April 11, 2018

very happy with Trupanion claims process and customer service

very happy with Trupanion claims process and customer service

Insurer: Trupanion

By: David

Useful
April 11, 2018

Trupanion was amazing.

Trupanion was amazing. The day my pet was at the vet for surgery they had already accepted the claim and emailed me a quote for my portion of the bill. Their services were fast and efficient! Thank you Trupanion for helping out during our difficult time with our beloved dog!

Insurer: Trupanion

By: Cortney

Useful
April 11, 2018

So far so good.

So far so good. Great service. We put Trupanion Insurance on our 3 pets after having to make the heartbreaking decision of taking care of our pets medical care and paying our bills.

Insurer: Trupanion

By: Robin

Useful
April 11, 2018

was excellent

was excellent

Insurer: Trupanion

By: Keiko

Useful

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