Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I'm so grateful for Trupanion.
I'm so grateful for Trupanion. You're the among the very few companies I deal with who are always happy to help with whatever situation I have going on with me, and most certainly with my companions here at home. If I'm hurting, you're empathetic and kind. If I have a question, you're helpful and kind. If I'm worried, you've never failed to put me at ease. Top that off with the fact that there've been a couple of times over the years when my payment didn't go as expected. Trupanion has listened and worked with me both times so that I can keep my critters' covered. No worries at all. Heck, if I could, I'd just call you guys every now and then just to say hi. :)
Insurer: Trupanion Canada
By: Mary
Great communications and follow-
Great communications and follow-up.
Insurer: Trupanion
By: Dennis
Because I knew Trupanion would cover my dog’s medical costs,
Because I knew Trupanion would cover my dog’s medical costs, I did not hesitate to take her to the vet when she got sick and get necessary procedures to diagnose and treat her her. The claim process is incredibly easy, the claim was approved in a reasonable amount of time, and the funds were deposited into my account quickly.
Insurer: Trupanion
By: Heather
Great customer service
Great customer service and my claim was dealt with promptly.
Insurer: Trupanion Canada
By: Jenna
Great friendly service
Great friendly service, quick returns and easy billing. Really takes so much stress off when you re already worried.
Insurer: Trupanion Canada
By: Jacqueline
You guys are awesome!
You guys are awesome! Lisa, was so helpful and nice, she actually turned a day that started out rough for me, into a good one. I wish other companies customer service was as nice & pleasant to deal with.
Insurer: Trupanion
By: Melanie
MY DOG WAS MAULED AND KILLED BY ANOTHER DOG IN OUR NEIGHBORHOOD.
MY DOG WAS MAULED AND KILLED BY ANOTHER DOG IN OUR NEIGHBORHOOD. TRUPANION HANDLED OUR DOGS PASSING WITH KINDNESS, COMPASSION AND EXPEDITED OUR CLAIM QUICKLY.
Insurer: Trupanion
By: DOUGLAS
You are consistently a first class company.
You are consistently a first class company. Thank you
Insurer: Trupanion
By: Janice