Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Person on the phone was extremely helpful!
Excellent customer service
Insurer: Nationwide
By: Margaret
Nationwide provides excellent service.
Thank you so much for the great service you have provided during the ongoing care for my Nico in helping with the costs of treatment.
Insurer: Nationwide
By: Alisa
you expedite claims in fast and efficient manner
very happy with service so far.
Insurer: Nationwide
By: MH
Prompt service and follow-up
I've been really happy with the service we've received from our pet insurance. It's come in handy several times and we've always received reimbursement within a few weeks of submitting our claims. Would recommend to dog owners.
Insurer: Nationwide
By: Kristen
Major Paperwork Confusion
MUCH confusion with paperwork processing. Nationwide claims processor couldn't locate requested paperwork previously confirmed receiving by customer service plus I have fax conformation for sending. I was told that the claims processor didn't have access to the queue the paperwork was sent to (it was sent to the fax number you supplied). Even though you already had Dr notes for time frames requested, the Vet office assisted me and sent you an overkill of paperwork... 7 years and 45 pages of notes. I just spoke to another of your customers who is experiencing the same paperwork confusion problem. Not good!
Insurer: Nationwide
By: Linda
Best thing I ever did
We got VPI insurance after the death of our last dog, which was very hard on us. Now this pup of ours (who's almost 12) may be pretty ill. We're waiting on a radiologist's report, but things sound bad. We had VPI when our 3 yr old cat passed from congenative heart failure, which helped us through. The agents were so kind & really sweet, understanding our sorrow & needs. I'll always thank them for that. VPI has never forgotten our pets birthdays & they check in, from time to time, via email, to see how things are for us. I will always be glad VPI was recommended to us, & I continue to recommend it to other pet owners.
Insurer: Nationwide
By: marge
Awesome!
I have had Nationwide for about 2 years now and I absolutely love it! . I work at a dental office and deal with insurance companies on a daily basis. I see insurance denying claims for no reason, and patients having to pay out of pocket along with the premiums, so I went in with very low expectations. I have never had a claim denied, ever! In fact, it has been such an easy process and my claims get paid very quickly. If only other insurance companies could get on board with nationwide and the way they treat their insured. I have had to call with some questions here and there and am always greeted professionally and respectfully. They are super helpful every time. I have referred my brother for his dog and my good friend and they also really love it! If you are looking for pet insurance, look no further. You won't be sorry with Nationwide.
Insurer: Nationwide
By: Stephanie
Great Insurance Company
Choosing Nationwide Pet Insurance was one of the best things I've done since adopting my cat. He's had a couple of health problems and having insurance to help with the cost has taken some of the burden off. Nationwide is great. You guys are prompt and effective. The couple of times I've had to call, I had great customer service. I had an issue earlier this year and had to speak with a supervisor. She was able to get my claim resolved and even called me back when she said she would. I recommend Nationwide to all my friends with pets.
Insurer: Nationwide
By: Emily
HAPPY CLIENT
BEST DECISION I EVER MADE GETTING NATIONWIDE PET INSURANCE. THEY ROCK IN EVERY AREA!!!!
Insurer: Nationwide
By: CINDY
This insurance policy takes almost all of the stress out of going to the vet
I was skeptical about purchasing pet insurance for our dog. I figured we were past the expensive puppy years and since she is relatively healthy, the cost may outweigh the benefits. I am so glad that we decided to pull the trigger on it last year. It has allowed us to give Luna the absolute best care each and every time we go to the vet. She had been having some issues with her shoulder and this policy made the decision to take xrays a no-brainer. She needed to have her teeth cleaned for the first time and the cost was perfectly manageable. I love knowing that I won't ever have to weigh cost when I am factoring care for her. The claims process is simple and customer service is great. We looked at virtually every policy on the market before deciding on Nationwide and I couldn't recommend it more highly.
Insurer: Nationwide
By: Callan