Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Getting Pet Insurance was the best thing I ever did for my dog!
Great company to deal with.
Insurer: Nationwide
By: Howard
Love Nationwide Pet Insurance!
Nationwide Pet Insurance is great and makes it so easy to submit a claim. With the app, you can take a picture of your claim and you're all done. If you have questions the customer service team is very responsive and quick to help solve an issue. I have recommended Nationwide Pet Insurance to all pet owners I know. Recently my brother and sister-in-law purchased it for their dog. It allows you to put your pet's needs first, knowing that the claim will be handled properly.
Insurer: Nationwide
By: Ashley
I love Nationwide. Always have....
I have always liked my pet insurance company Nationwide. Their customer service dept. is extremely helpful every time I call. I have never had any problems and I really like that.
Insurer: Nationwide
By: Alice
Need instrucitons on how to obtain diagnosis info
Fairly easy to submit claims but I've received multiple claim responses asking for diagnosis information. When I've provided it, I still don't get the coverage. Please explain what Nationwide needs in order to satisfy the requirement and get the reimbursement. This claim has not been filed yet, trying to find out from vet what I might need. Thanks, JoLyn
Insurer: Nationwide
By: JoLyn
They have your back
They have your back during your time of need!! My Doberman had a spinal injury which required surgery and an MRI totaling $5000+. I had to submit my first ever claim for my Dobie with them on Saturday Nov 3rd and received confirmation they would be taking care of the costs outside of my deductible and co-pay by Nov 7th. So technically it took 2 business days!! Ability to have direct deposit set up means I’ll have my funds available to pay everything off well before it’s due. They give you peace of mind. Highly recommend!!
Insurer: Pets Best
By: Will
I would recommend Embrace ins.
I have been pleased with the results from Embrace. They are quick about processing claims. I like the process of the reimbursement being deposited in our checking account.
Insurer: Embrace
By: Robin
Feels like Healthy Paws is our Guardian Angel
Got our 4yr old registered with Healthy Paws when she was 1 1/2yrs old. Wasn’t until this year we needed to use the insurance. She injured her ACL and had to have surgery. Healthy Paws has been there to help not only with cost but so thoughtful checking in on how she is doing. That blew me away and felt they truly cared. And even better, before we did surgery we tried Acupuncture and it was covered. It didn’t correct her condition but it definitely helped her pain and discomfort. Thank you Healthy Paws for taking care of our Bella.
Insurer: Healthy Paws
By: Michael
Fantastic
Nationwide is quick and they make everything easy.
Insurer: Nationwide
By: Ruth
Pets Best is a company that cares
My Little Cooper had to Unexpectedly be put down and I am still devastated! I don't remember the name of the first lady I cried all over when I called to cancel policy but she's an Angel as was Penny, the last one who helped me through the filing process. They both listened to me and talked with me a long time about my broken heart. I will Never forget their kindness and their obvious love for their pets. I live alone, will be 69 this month, am deaf in one ear due to Menieres Disease and am losing hearing in other ear due to same disease. It's a scary thing and having Cooper was such a comfort and help for me. I want to get another little dog probably after the holidays...no one can Replace Cooper but I desperately need the companionship. When I do, I definitely will get another policy from Pets Best as I know without doubt that y'all ARE the Best. I highly recommend you to anyone that will listen to me! You definitely are a company that CARES and that means Everything to me! May God bless you all!
Insurer: Pets Best
By: L.