Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Kayla was great!
Kayla was great! Very friendly and efficient!
Insurer: Trupanion Canada
By: Nives
I have referred many people to Trupanion.
I have referred many people to Trupanion. I think you are wonderful and the coverage and customer service is great
Insurer: Trupanion Canada
By: Jan
Easy to send claims and incredibly helpful staff
Easy to send claims and incredibly helpful staff
Insurer: Trupanion
By: Heather
Nice and efficient service
Nice and efficient service
Insurer: Trupanion Canada
By: Selda
Love Trupanion service and staff.
Love Trupanion service and staff...the best company to deal with!
Insurer: Trupanion Canada
By: Louis
Rhonda was warm and friendly.
Rhonda was warm and friendly. She felt bad that Kenia had to have surgery and happy that she was on the mend.
Insurer: Trupanion Canada
By: Robin
I Love Trupanion and Your Customer Service is 100% AMAZING !
I Love Trupanion and Your Customer Service is 100% AMAZING !!!!!!!
Insurer: Trupanion Canada
By: Loriene
Wait time rather long to speak to someone
Wait time rather long to speak to someone
Insurer: Trupanion Canada
By: John
Waiting for response
Patrick stated in the email he sent that he would get back to me with my other issue; I've yet to hear back on that. It's been 3-4 days.
Insurer: Trupanion Canada
By: Patti
My claims are stalled right now
My claims are stalled right now and no resolution in a week. No communication from adjuster
Insurer: Trupanion Canada
By: Tammy