Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Affordable prices, excellent coverage, and BEST customer service
This is by far the best health insurance I have ever encountered for my 4 legged son! I was referred to Healthy Paws by my sister in law. I did compare prices and coverage from other insurance companies, but I ended up right back to Healthy Paws! Their prices were extremely affordable and offered excellent coverage. Every claim I have had to submit (and unfortunately, there have been quite a few), have been processed within a few short days and reimbursement is in my account shortly after that. They are extremely clear on what they don't cover (which is no different than what other insurance companies do not cover). So just to summarize, claims are easy and stress free to submit, they are very affordable, and they're customer service is the best part about them.
Insurer: Healthy Paws
By: Elena
Extremely kind and helpful.
Trupanion was super helpful and kind when I called in with many questions about our policy.
Insurer: Trupanion
By: Lisa
The only company I would ever trust.
This company is very through and helpful. Very patient with me about the concerns concerning my pet. Very efficient in knowing how to handle all the necessary information with getting the claim process completed. Very happy I went with this company. They all seem to be caring animal lovers. I have recomended this company to family and friends who have pets.
Insurer: Trupanion
By: Elaine
Trupanion has been incredible
Trupanion has been incredibly easy to work with. Everyone has had such compassion for our injured dog. I can’t say anything bad about this company. They have been terrific! No questions on coverage, they’ve been doing direct pay with my vet. Makes it so much easier!
Insurer: Trupanion
By: Kim
Healthy Paws helped us so much when my dog Poppy got the terrible diagnosis of cancer. They were great...
Healthy Paws helped us so much when my dog Poppy got the terrible diagnosis of cancer. They not only honored all payments or reimbursements promptly, but they also made a point to send her a get well card hand signed by all staff members personally. They even kept in touch to find out how Poppy was doing after surgery. I had never expected my dog to get such a devastating diagnosis to begin with, but I can say honestly that Healthy Paws treated us with such a personal kindness, thoughtfulness, and professional courtesy that lessened the stress and pain of this ordeal. I recommend them highly...
Insurer: Healthy Paws
By: Bergen
great insurance
Nationwide Pet insurance is the greatest!! I have had it for several years and love it Great customer service!! Highly recommend them
Insurer: Nationwide
By: Julie
Trupanion has saved our dog!!!
Trupanion has been extremely helpful and we are so extremely greteful for them! Otherwise our options for our pup would be very limited right now. We signed up for a 30 day trial that our vet recommended. 10 days later she came down with the pnemonia at 5 months old.. and it was covered! Back in May we rushed to OVC in Guelph, ON for emergency treatments.. we signed a paper for an estimate of $5,000-$7,000 for our dog and left a $3,500 deposit. We got home at 2am and I submitted a preapproval for this condition, which they were available to answer all my panic dog mom questions, at 2am!!. Trupanion covered the cost- which actually ended up being closer to $2,500 but gave us peace of mind when we needed it. We are currently working with our vet to figure out mobility concerns with our dog.. Trupanion has preapproved us again so far for $1,300 of xrays, pain meds, antibiotics, more xrays & more pain meds! (So far!) Amazing service. Friendly staff. Always a pleasure to deal with.. except the circumstances of our pup! We’d be hopeless without Trupanion. You have to sign up right now!! They could honestly save your pets life. You never know what could happen!
Insurer: Trupanion
By: Lauren
Ttupanion is amazing
Trupanion is affordable and has been a lifesaver with our 10 month old puppy. They are quick to reimburse you and they make the whole process super simple
Insurer: Trupanion
By: Amy
Satisfied !
Love this company! Always there for my dog! Very helpful !
Insurer: Trupanion
By: Katherine
Nationwide Service is great!
Nationwide has been a great partner when it comes to pet insurance. They are very responsive and quick. Couldn't ask for more. I have been using nationwide since Duncan was a puppy so for about three years, I am a very happy customer and would defiantly reccomend to other pet owners!
Insurer: Nationwide
By: Sara