Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Review for service for Gracie
I would give Nationwide a solid rating and would buy their product again when needed. They have been prompt and fair with all of our claims and responded quickly to anything we asked for. While we have not taken advantage of it there is a great deal of support available to us from Nationwide on line.
Insurer: Nationwide
By: Mario
Excellent and prompt coverage
I am so grateful to Nationwide. They have taken wonderful care of both my kitties. I recommend them all the time to my friends with pets!
Insurer: Nationwide
By: Hallie
Very satisfied, so happy with the coverage.
Excellent. Easy to submit claims and never a problem.
Insurer: Nationwide
By: JAMES
Excellent service
Very happy with the service and coverage
Insurer: Nationwide
By: Donna
Nationwide has always been there with quick reimbursements for claims and GREAT service.
Nationwide reimburses claims quickly and have very good customer service.
Insurer: Nationwide
By: Mandy
Love the Help Line
I recently called the Vet Help Line for a snake bite incident. As always, they are a great help and are able to keep me calm in an emergency situation. And they always follow-up afterwards. The turn around time on claims seems to be getting longer and longer. That is my only complaint.
Insurer: Nationwide
By: Jenny
So grateful for Nationwide
Trust and appreciate all Nationwide has done to help with my K-9 Opal’s care. She is a SAR dog with exposes her to a higher risk on injury and they are always there to support us.
Insurer: Nationwide
By: Barb
The best insurance!
I took a lot of time researching which company to use and Nationwide is by far superior. The customer service is fantastic.
Insurer: Nationwide
By: Michelle
So glad i was insured with Nationwide Pet Insurance
My dog recently needed emergency vet care due to extreme pain in his neck. The vet bill including an MRI and pain management ended up costing over $5000. My vet submitted the required paperwork directly to Nationwide and within a month I had a check for the expected amount based on my policy direct deposited into my bank account. I am so relieved I can count on Nationwide to respond quickly and with no 'red tape' to my claims. This was the first claim I have submitted and it was totally painless and I gladly renewed my coverage for another year!
Insurer: Nationwide
By: Olivia
Trupanion Saved my dogs life!
Trupanion saved my dogs life because they allowed me to have the finances to pay for my dogs’ tests, x rays, hospital stay and surgeries. They also kept me out of debt or having to say no don’t do that procedure it is too expensive! I am so lucky to have dog insurance, I now have it on my brother’s 2 year old dog too! Highly Recommend them! I am do thankful and fortunate to have Trupanion pet insurance for my dog Zeus! It was the smartest thing to do for me, my family and him. It allowed us to make expensive medical decisions for the dog easy. Since I had Trupanion I knew I could do what we needed to be done by the doctors to try to save Zeus! This was a very stressful time for me! Trupanion made it a lot easier on me! There hotline was excellent, everyone was so nice and helpful. They were extremely quick with setting up the claims process and paying it out (within 2 weeks for a first claim! The hospital did have the express system!) This could have been a very hard process but it was so easy because of them. Trupanion saved my dogs life because they allowed me to have the finances to pay for my dogs’ tests, x rays, hospital stay and surgeries. They also kept me out of debt or having to say no don’t do that procedure it is too expensive! I am so lucky to have dog insurance, I now have it on my brother’s 2 year old dog too! Highly recommend them! Zeus digested a foreign body and it entered his intestines. Thankfully, I had Trupanion pet insurance!!! I was able to get x-rays, blood work, IVs, sonograms and many more tests done on him, plus the stay at the hospital was covered 90%. Having this allowed me to have financial freedom and make decisions from the heart vs about the money! I was able to approve the payment of the tests and surgery that the doctors needed to do to save my dogs life. They paid a $7,000 claim!
Insurer: Trupanion
By: Jacqueline