Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA Pet health insurance is terrific!!
This is a wonderful pet health insurance. The customer service agents are friendly and helpful. The process is easy. Thank you.
Insurer: ASPCA
By: Amelia
Better than I expected!!
When I submitted my forms I expected to get a response like many other insurers give- lots of excuses for NOT covering certain things. Nationwide alerted me when they received my forms (I sent by mail) and let me know it could take up to 30 days to review, which was VERY nice! No worrying about what was happening. They also alerted me when they were finished reviewing & how much they were going to reimburse me. The reimbursement amount was fantastic, & NO excuses about not covering medical related charges! I've had this insurance for ~4 years & often wondered if it was worth it. This is the first time I've had to use it & was ready to cancel if the reimbursement was minimal or the company made things tough. But this experience has proven that it is worth the money. I feel more secure about any vet bills we may have in the future- I hope the experience is just as good as this one. Thanks Nationwide!
Insurer: Nationwide
By: Meghan
Unfortunately I have a puppy with unforeseen medical problems and Nationwide has been wonderful about paying the claims.medical
Would never have predicted I would need insurance, but bought Nationwide on recommendation of my sister. This puppy has had a variety of problems from allergies to incontinence etc etc and has required expensive workups and Nationwide has never questioned payment!
Insurer: Nationwide
By: Eileen
Age—in confidence
I can’t say enough wonderful things about zoeys ASPCA insurance. From user friendly website, to great customer sevice on the phone! Submitting a claim is fast, and I’ve never run into any difficulties. My zoey is 9 years old and I feel so confident that ASPCA has her back.
Insurer: ASPCA
By: Kani
Timely communication and friendly representatives when you need help
Reliable customer service and support.
Insurer: Nationwide
By: Christine
I LOVE nationwide!
I love Nationwide pet insurance they have been I have never made for the health and well-being of my beloved pet! Outstanding customer service and they're always there for me when I need them Nationwide really is on your side! :)
Insurer: Nationwide
By: Kary
Best Company to have your pet insured with!
I've been with Embrace since I've had my Boxer male from the time he was a puppy. This was a great decision to "insure" my companion as he has had his troubles. My "Spartan" had surgery for a torn ACL and I was wondering if Embrace was going to cover such a large bill as I've heard from other dog owners who are with other insurance companies they get hassled. No Hassles, no questions... just submit the the Embrace form that has the Vet's procedures and charges and you get paid in accordance with your policy terms... Simple. Thank You Embrace!
Insurer: Embrace
By: Don
Peace of mind worth every penny!!!
We insure 4 dogs with Embrace and the peace of mind I have when I step into the Vets office is overwhelming!! Three of the dogs are over 12 years old and are bound to have health issues. Embrace is like a co-owner of the dogs and helps take care of them!!
Insurer: Embrace
By: Kathy
Ive experienced NO hiccups in the claim process.
Ive experienced NO hiccups in the claim process. Its very easy, very quick, everyone is very friendly. The benefits are receiving surprisingly fast. The sympathy card totally knock all of us out. Its One of the nicest and most thoughtful things you could have done. Its displayed in my companys office conference room where Isabella, our service dog, usually greets out senior citizen clients.
Insurer: Trupanion
By: Charles
considering our dog’s very special needs,
considering our dog’s very special needs, we feel we have been well taken care of
Insurer: Trupanion Canada
By: Beata