Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very fast claim service!
Five Star service
Insurer: Trupanion
By: John
Best insurance I’ve had.
Submitting a claim and evalution is quick. Best insurance policy I’ve had for my fur baby.
Insurer: Embrace
By: Brenda
Great insurance!!
Such an easy insurance to use! I have never had any problems. Would definitely recommend.
Insurer: Nationwide
By: Kennedy
Miracle!
I am SO blessed to have Nationwide Pet Insurance. I can not thank them enough for their tremendous help.
Insurer: Nationwide
By: Deborah
Previous experience with pet insurance has been negative , and so far Trupanion has been good.
So far the communication with a Trupanion has been very good! The insurance was recommended by my veterinarian when my dog was a puppy . The first 1 1/2 where healthwise challenging and fortunately through many tests we are on an even road. Trupanion was very helpfull.
Insurer: Trupanion
By: Pam
Thankful to have my pets insured with Healthy Paws
I cannot rave enough about having my pets insured with Healthy Paws. My 4 year old Shih Tzu/Bichon mix, Reese, in less than 2 months had to undergo 2 big surgeries. The first one was a Cystotomy (bladder stone removal surgery) in October 2018 and the second one was for a Portosystemic Shunt surgery (congenital liver shunt) in November 2018. The stones from the first surgery were sent for analysis and their composition turned out to be Urate (Ammonia) stones which are very uncommon for Reese’s breed. Further diagnostics revealed that he had a liver that was not functioning 100% which is the reason why the stones had formed. We are hoping this fixes the issue and Reese is done with his share of health issues. We’ve had HP insurance for more than 2 years but this is the first time we’ve had to file claims. I am very impressed with how the process has worked all the way from submitting the claim, HP asking for additional information and HP processing reimbursement pay out. HP also sent Reese a super cute get well soon card signed by the HP members. The personalized touch was really appreciated and it was so thoughtful of them to do this for my little Reesey. Thank you, HP. I am so thankful for having him and his brother, Rio insured with HP early on in their lives.
Insurer: Healthy Paws
By: Madvi
Best In Class Pet Insurance
Trupanion has been there for me for both of my dogs illnesses. Staff is compassionate, caring, kind and professional. Claims are processed in days after submission and convenient direct deposit for investments is available. As long as I own dogs Trupanion will also be my go to insurance company.
Insurer: Trupanion
By: Christine
The best pet insurance!
This is the best pet insurance. Great customer service. Thorough claims processing. Overall outstanding!
Insurer: Nationwide
By: Stuart