Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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This is the best insurance for your pets.
This company provides the the best service from friendly customer services to no hassle reimbursement. Highly recommended.
Insurer: Healthy Paws
By: Sharon
Healthy Paws Pet Insurance has been amazing
After tons of comparative shopping and research, we chose Healthy Paws 2.5 years ago to cover our two Great Danes when they were 6 months old. The Policy was clear and easy to understand. The coverage as compared to other providers, along with the rate, is why we made the decision to go with Healthy Paws. The Customer Service team was great in answering any questions I had. We purchased the insurance hoping we would never need to use it. Unfortunately, one of our dogs (Vegas) was diagnosed with Addison's disease when she was about a year old. Her treatment requires costly monthly injections, other daily medications, and frequent Vet visits for lab work. Another condition Vegas had was frequent urinary tract infections requiring yet more expensive tests and follow-up medications. Just recently she underwent major and expensive surgery to correct an anatomical problem that should resolve the UTI issue moving forward. Our other dog (Reno) ended up having surgery the same day to remove a large growth on the side of his paw, again, an expensive treatment. Healthy Paws did a thorough review of the information and rapidly reimbursed us. The claim process is easy. I take a picture of the Vet invoice from my cell phone, submit it through the app, or alternatively, file a claim on the website. The claims have been processed very quickly and none have been denied. The Healthy Paws Customer Service team also reached out to us after the surgeries to show real human concern of how Reno and Vegas were doing in the two week recovery period. I highly recommend Healthy Paws and am so glad we chose them. Having Healthy Paws to rely on gives us piece of mind that our dogs can continue to receive high-quality care from our amazing Vets for the unknowns, with Healthy Paws backing us up each step of the way. We are extremely satisfied customers with Healthy Paws.
Insurer: Healthy Paws
By: Kimberly
Great Customer Service
Nationwide is an amazing pet insurance provider! Their customer service staff is personable and caring. Their benefits review process is easy, fast, online, and we received our reimbursement within 10 days of claim submission. Thank you Nationwide for taking care of our pets!
Insurer: Nationwide
By: Linda
Wonderful
Wonderful response and politeness with those I interacted with
Insurer: Trupanion
By: CYNTHIA
Fantastic Pet Insurance Provider!
We have submitted multiple claims in the year we've had our pooch. Trupanion had been unfailingly responsive and supportive of each claim. No haggle, no hassle.
Insurer: Trupanion
By: Laura
Trupanion has been a life saver for us when our dog came down with IMT.
We are very thankful to have Trupanion provide insurance for our dogs. Our dog Brodie came down with IMT a couple of years ago and we honestly don't know what we would have done without Trupanion. They made the claims process extremely easy and their plan is straight forward. Since the IMT we have had to make a couple more claims for other issues (a sore leg, and Pannus) and Trupanion has always made it easy for us to communicate with them and to get answers to our questions. Again we are very thankful for Trupanion!!
Insurer: Trupanion Canada
By: Christine
Incredible coverage
Elated by the coverage and service!
Insurer: Nationwide
By: Jennifer
Ease of use
Ease of use, always supportive of every claim we submit.
Insurer: Trupanion
By: Laura
Claim submittals are reviewed
Claim submittals are reviewed and payments made within days. Questions about charges and coverage s are answered by some of the most professional and friendly staff I have ever encountered. Always a joy when I need to talk with the staff.
Insurer: Trupanion
By: Larry