Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Project your pet...it’s worth every penny
Very good company, very professional and helpful over the phone
Insurer: Nationwide
By: Ron
Excellent Service
I am so pleased on how well Nationiwide has treated us. Our little boy has been diagnosed with a serious illness. The Vet bills have been very expensive and we were very worried about how we would be able to afford to pay for the treatment. I will say that Nationwide has been a life saver to our needs and they are very professional about how they handle the claims. I have never once had an issue or a doubt. We were still in shock about how well Pet Insurance with Nationwide has performed. I knew there were policies out there but I had never tried them before. I am fortunate that Nationwide has partnered with my place of employment. Thank you so much Nationwide! We appreciate you!
Insurer: Nationwide
By: Bradley
Worth every penny!
My dog recently ate a blanket and had to have surgery (on Thanksgiving!) Healthy Paws provided great customer service. We heard back from them within a few days regarding the status of our claim, and the check came right away after that. To top it all off, I got a very thoughtful, personal email asking after Roo. I'm very glad to have Healthy Paws insurance!
Insurer: Healthy Paws
By: Linda
Better than another Pet insurance company
Normally, my claims are handled quickly and to my satisfaction. I have a dog that is ill and I have to had to put several claims and it has worked out well. Much better the another Pet insurance I had for another dog.
Insurer: Pets Best
By: Nanci
Trupanion has been extremely helpful
Trupanion has been extremely helpful and easy to work with.
Insurer: Trupanion
By: Ann
Everyone is very friendly
Everyone is very friendly and so helpful whenever I have had to call.
Insurer: Trupanion
By: Adela
Claim filing was easy
I have only had the opportunity to file claim toward deductible, not actually having anything paid so I really can t say. The claim filing on line was easy.
Insurer: Trupanion
By: Tery
Customer Service was very pleasant
Customer Service was very pleasant and professional at the same time. She also demonstrated the caring attitude that Trupanion inspires in its reps. She's a winner!
Insurer: Trupanion
By: George