Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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always prompt with reimbursement!!
Our experience with Trupanion has been excellent, always prompt with reimbursement!!
Insurer: Trupanion Canada
By: Kim
Explain everything and very helpful
Explain everything and very helpful
Insurer: Trupanion
By: TONI
Never have a problem with claims,
Never have a problem with claims, helpful staff.
Insurer: Trupanion Canada
By: Joanne
Very fast and efficient
Very fast and efficient
Insurer: Trupanion
By: Charles
Very easy to work with Trupanion.
Very easy to work with Trupanion. We are so thankful we have this insurance for our pet. Trupanion is true to their word for coverage.
Insurer: Trupanion Canada
By: Pat
Great service and follow up.
Great service and follow up. The telephone staff are friendly and professional.
Insurer: Trupanion
By: Sandra
She was friendly professional and very helpful.
She was friendly, professional, and very helpful.
Insurer: Trupanion
By: Billie
It is extremely easy to submit a claim and to get an answer quickly.
It is extremely easy to submit a claim and to get an answer quickly. Trupanion is a very professional and customer friendly organization to work with. Everyone I have dealt with is very professional, knows their product, and is very customer friendly. Trupanion is a great organization to work with. That is why I would highly recommend it anyone. I have always had a great experience with anyone in the organization no matter what I was trying to do or ask.
Insurer: Trupanion
By: Lana
Absolutely exceptional service when calling with questions,
Absolutely exceptional service when calling with questions, prompt claim reimbursement, and a dependable, reputable insurance partner in my efforts to give my cat Luna the longest and healthiest life possible. Thank you, Trupanion!
Insurer: Trupanion
By: Victoria