Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Refused to cover my dog
Terrible customer service and refused to cover my dog. I sent in his records and recieved an email saying they'd gotten them but when I tried to file a claim a few months later, they first said they didn't have the records. Then they said they needed records from before I even had the dog. Ended up cancelling the policy for all three of my dogs because they would not cover the one.
Insurer: Healthy Paws
By: Rebecca
They Paid 90% of our claims minus our deductible
My goldendoodle boy had a SBO recently and after surgery and a total bill of over $1200 Nationwide upheld their end of our policy. The claim filling process was easy and true to their word they reimbursed the entire 90% minus our deductible. I would highly recommend this insurance to anyone with a new puppy. We have the whole pet and wellness and it’s well worth it!
Insurer: Nationwide
By: Danielle
Always friendly and helpful.
Always friendly and helpful. Above and beyond!
Insurer: Trupanion
By: Sara
Trupanion is fast and efficient.
Trupanion is fast and efficient.
Insurer: Trupanion
By: M.
Weve had to submit several claims the last 1.
Weve had to submit several claims the last 1.5 years as our dog has recurring bladder stones and each time it has been so easy. Our vet clinic is able to direct bill, so I dont need to worry about keeping an eye on the mail for a reimbursement cheque. The emails/receipts I get are very clear about the breakdown of what is covered or not. The one time our vet forgot to direct bill, the reimbursement cheque arrived quickly - only a few days later. I would, and do, recommend Trupanion to all pet owners Ive talked with.
Insurer: Trupanion Canada
By: Melinda
Happy thatBrinkley is covered and with your company!
Happy thatBrinkley is covered and with your company! Thanks for all of your help in getting Brinkley vovered with your insurance! I now need to know when the policy starts with the new coverage!
Insurer: Trupanion
By: Doris
Very easy to deal with.
Very easy to deal with.
Insurer: Trupanion
By: Skip
Excellent service always!
Excellent service always! Peace of mind.
Insurer: Trupanion Canada
By: Kimberley
best experience ever -
best experience ever - easy to deal with, clear information, helpful staff, and efficient payment return.And so far, all my claims have been handled fairly and given us the opportunity to treat our pet with the best care possible.
Insurer: Trupanion Canada
By: Catriona