Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Most professional and caring
I have had my insurance for 3 months and have used it on 3 different occasions with ease. I love being able to submit claims from my phone. Embrace always lets me know the status of my claims. Very happy customer
Insurer: Embrace
By: Carlos
Great Service
The timely service of getting refunded is AWESOME. We have recommended ASPCA to ALL of our friends.
Insurer: ASPCA
By: Bryan
ASPCA - Highly Recommended
ASPCA has always been there to support the needs of our smallest family members. They even have gone as far as reaching out to me to ask on the health update on one of our cats when concern on a possible illness was present. Their customer service is incredible and they continue to go above and beyond what we have asked them to do.
Insurer: ASPCA
By: Jason
This was emergency surgery on my Service dog- who is not only my heart but my independence as well.
This was emergency surgery on my Service dog- who is not only my heart, but my independence as well. I was literally falling apart. Brittany was so sensitive to what was happening and not just extremely helpful but tender as she told me how to process my claim once my girl was out of surgery. I couldn’t have asked for any better response to my call.
Insurer: Trupanion
By: Lynn
Jade was awesome!
Jade was awesome! She was so kind and compassionate. She was also extremely efficient. So grateful to work with her. Love, love, love Trupanion!
Insurer: Trupanion
By: Lynne
Wonderful experience with McKinna .
Wonderful experience with McKinna . she was very patient with me and helped me complete the process.
Insurer: Trupanion
By: Marcia
Trupanion is not only an insurance company but acts more like a family member.
Trupanion is not only an insurance company but acts more like a family member. Their concern for my "Tessa" whenever she experiences a problem is though they are a member of my household. And this sincerity pertains to whomever I speak with. Trupanion is simply a great organization to deal with.
Insurer: Trupanion
By: Ron
Trupanion has been wonderful handling all my needs.
Trupanion has been wonderful handling all my needs. Unfortunately my sweet Jack passed away. While dealing with my claim during his recent illness every one I have spoken to at Trupanion has been nothing but helpful and compassionate. Thank you.
Insurer: Trupanion
By: Molly
Chantel was thoroughly pleasant and professional attending to my needs quickly and cheerfully.
Chantel was thoroughly pleasant and professional, attending to my needs quickly and cheerfully. I love Trupanion- and I always say to anyone I am recommending you to- our world would be a better place if all insurance companies were operated like yours!
Insurer: Trupanion
By: Carolyn