Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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In Great Hands!
Nationwide pet insurance is outstanding! Our Golden has had to visit the vet more than most pups due to allergies and other medical needs. Nationwide has fulfilled our claims without question and has done so in a very timely manner. The VitusVet app makes submitting claims super easy! Their staff is knowledgeable and has helped answer our questions over the phone - the first time we call! We are incredibly happy with them and would recommend them 100 times over.
Insurer: Nationwide
By: Ariel
So Happy With This Insurance...
We are so pleased with this insurance, especially as it includes the wellness policy. Vet bills are expensive these days and with this policy it gives us peace of mind that whatever happens to our fur-baby, we will be able to manage it and keep him healthy and happy, as well as making sure he keeps up on his vaccinations and checkups. Thank you Nationwide for such great service and policy choices. We have referred this to several of our friends and continue to tell people what a great experience we have had.
Insurer: Nationwide
By: Charles
Terrific Coverage
We have 2 dogs both insured by Nationwide Pet Insurance. We submit claims using the app. It takes almost no time to submit. Nationwide alerts us to receipt and processes the claims quickly and without drama. We are very happy with the excellent service and highly recommend it.
Insurer: Nationwide
By: Brian
Awesome
Fantastic service from start to finish....thank you
Insurer: Nationwide
By: Denise
prompt processing and reimbursement recieved in short period of time
When I call to annually review policies for my 4 pets, the office is very helpful and always guides me through the policy choices. I have great covers for all 4 cats and I have recommended Nationwide to many friends and family members.
Insurer: Nationwide
By: Julie
You rock!
Submitting a claim was super easy and having pet insurance gives me great piece of mind. Getting reimbursement for my claim took longer than normal but that was because the vet did not include their diagnosis on their paperwork, which was not Nationwide's fault. However, once I got updated paperwork from the vet, Nationwide handled my claim quickly. Thank you for everything you do!
Insurer: Nationwide
By: Aretina
Great insurance with a slow turnaround time
It's great to have insurance on our pups because they tend to somehow get hurt a lot. My only complaint is having to cover costs and then get paid back versus having a card to use. We also have to submit so much claim information and the turnaround time takes forever. With our other dog we have had no issues, however with our pup we haven't gotten all the claims resolved yet and we are waiting for reimbursement. I'm glad to be working with Nationwide and highly recommend it, but just know you come out of pocket and the reimbursement takes a month or so.
Insurer: Nationwide
By: Shaina
Best Pet Insurance
You can tryly focus on the care of your pet. Submitting for reimbursements is fast and easy. Every step of the process is texed to let you know when to expect payment. Very fair analysis.
Insurer: Nationwide
By: Lina
Terrible rate of coverage
After surgery, the insurance refused to cover any of the bandage changes (each visit about $250~300). This is necessary, of course, but was "rejected" with the statement that it was "already paid for." It can not have been the case since this was required follow-up as part of the procedure. It's really unconscionable.
Insurer: Nationwide
By: Yukiko
Bait and Switch
I specially signed up because my dog had allergies. Claims were paid( never in a timly fashion I had to have my vets send paperwork numerous times) for a couple of years until she had a serious surgery. She was approved claim were paid and then we were told her skin allegies or anything related was a pre existing condition and now claims are being denied. This is why I got the insurance in the first place and even asked if it was covered. We also have been denied a claim Nationwide claimed it was a duplicate. It was a secondary surgery to correct complications and the amounts were completly different as was the paperwork. The attention to detail and poor excuses are frustrating. Also my dog had a chipped tooth once and is now denied any dental. Not all things are tied together.
Insurer: Nationwide
By: Carla