Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Super easy & fast
Love this insurance. My dog just had surgery and I received my payment fast. She had several appointments leading up to the surgery and any questions they. Had, they went right to the vet. Other insurers do not do this.
Insurer: Embrace
By: Donna
very helpful kind and caring
even after the claim was settled (in a very time mater) I received a phone call inquiring how my dog was doing.
Insurer: ASPCA
By: PENNY
Robbie was very pleasant and answered all my questions.
Robbie was very pleasant and answered all my questions. As for Trupanion I love them. In fact I just recommend them to two of my friends and you may soon be hearing from them,i could not say enough great thing.
Insurer: Trupanion
By: Lynn
because you are always there,
because you are always there, great response and quick!!
Insurer: Trupanion
By: Susan
Claims are always processed quickly,
Claims are always processed quickly, and whenever I have questions, customer service is always eager to help. Very happy with Trupanion, and I have recommended it to friends.
Insurer: Trupanion
By: Heather
Easy to fill out.
Easy to fill out. Easy process very happy with the service
Insurer: Trupanion
By: Michelle
Great coverage.
Great coverage. Peace of mind that I can afford to adequately care for my pet. Great service. Love the direct billing.
Insurer: Trupanion Canada
By: Vicki
My claim was handled speedily and well.
My claim was handled speedily and well. Thank you! Paul
Insurer: Trupanion
By: Paul