Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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You are great. Thank you so much!!
I love this pet insurance. Thank you for your fast responses. I never have a worry if Gizmo gets sick or has an emergency because I Know he is covered.
Insurer: Nationwide
By: Rebecca
Awesome
Very effective and efficient process. Truly appreciate and feel lucky to find this insurance for my pet
Insurer: Nationwide
By: Jingwen
We were pleasantly surprised.
This is our first experience with pet insurance and we were pleasantly surprised at the prompt response and the payments approved.
Insurer: Nationwide
By: Barbara
The claim was paid fairly but the processing time is slow
This is a good company and they pay fairly but it should not take over a month to process a claim
Insurer: Nationwide
By: Richard
Takes a long time to get payment from you!!
I have been with VPI for 11 years with my two cats. Prior to you taking over the program, my re-imbursement was within a few days. With you, it is always close to a month. Also, Dolly is in need of I 131 Iodine treatment, as she is allergic to the medication. When I called to verify that VPI would pay $425, the agent was less than helpful. I am still wondering how the policy works, and I don't think that is fair to me. Our human health has pre-approval--why couldn't she just tell me that $425 would be paid or not. It's not going to affect my decision to do the 131 treatment. I enjoy having the pet insurance, however, I think you could have better customer service. And, I would recommend you to people, as I am not aware of any competition you may have. It comes in handy when something goes wrong with your pet!
Insurer: Nationwide
By: nancy
Took longer to pay claim
Took longer than usual to pay claim. In the past, it has been less than 10 days. This time, it was 30 days. Otherwise, service was great.
Insurer: Nationwide
By:
Excellent service. Recommend highly :)
I am delighted with the professionalism and responsiveness of ASPCA in handling claims, both substantial amounts and smaller claims.. They processed my claims promptly and efficiently (I submitted them online) and was also impressed with their concern with how my pet was doing (following up with phone calls to check in). I recommend them very highly.
Insurer: ASPCA
By: Sameetah
Grat service from Nationwide
Nationwide is super easy to work with and a great team. They are very punctual and constantly let me know of any updates.
Insurer: Nationwide
By: Armand
Nationwide has always paid what the contract says I should be reimbursed.
Nationwide has been great to work with. The only negative is it seems like the claims process takes a long time. However, they have always reimbursed me what I was expecting. I have not been disappointed.
Insurer: Nationwide
By: Becky
I highly recommend Nationwide pet insurance to my family and friends!
Nationwide is always very fast about sending reimbursement and providing explanations about coverage. Every phone representative I've talked with has been very courteous and helpful. I've recommended this program to many friends and will continue to do so!
Insurer: Nationwide
By: Zoe