Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Quick and efficient process
I never expected this claim to be processed so quickly. I emailed the claim and two days later I received an email saying the claim was approved and in process.
Insurer: Embrace
By: Donna
So Glad I Bought Insurance
My 13-year-old dog needed extensive tests and a surgery. When I needed it most, ASPCA Pet Insurance came through for me.
Insurer: ASPCA
By: Cindy
Amazing company....thankful for all they do!
My interactions have always been positive. The benefits are great, and I definitely recommend them!
Insurer: Nationwide
By: Julie
Wellness Claim
What an awesome insurance company. My claims have been handled fast. I also appreciate the way they let you know they have received the claim and it is being reviewed. Then you get an email to let you know the outcome of the claim. Very fast and professional.
Insurer: Embrace
By: Nancy
Fynch is happy, so I'm happy!!
After researching other pet insurance companies, I found Nationwide to be the easiest and best for my pet's needs. Sending in a claim is very easy with VitusVet. But I must say, every time I called and talked to a Nationwide rep., I was always satisfied with all questions smartly answered. And the web site is easy to maneuver. When my girl Violet died, their sincerity was appreciated.
Insurer: Nationwide
By: David
Great! Fast and easy.
My claim was easy to submit and received a cheque quickly. Great customer service.
Insurer: Pets Plus Us
By: Susan
Easy to use service
Very easy to use and understand. Can file claims pretty quickly online. Have had no problems using their service. Would recommend.
Insurer: ASPCA
By: Christian
Decent insurance
ASPCA always processes my claims promptly. I am very happy with them.
Insurer: ASPCA
By: BC
Great organization
The people who answer the phone are great. They took their time in going over policies and claims. They return claims within a week.
Insurer: ASPCA
By: Julie
Claim handled very quickly and payment received in a timely manner.
We have been very pleased with Nationwide Pet Insurance. The fee is reasonable and the service has been outstanding.
Insurer: Nationwide
By: Richard