Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very helpful and caring
My claims are always processed quickly. I have used the vet helpline and they were great. Wrinkles was just diagnosed with a low thyroid and I appreciate receiving an email asking how he was.
Insurer: Nationwide
By: Nannette
Very satisfied with Nationwide!
Our dog Stanley has had health issues over the last few years and I know I can count on Nationwide to cover his large expenses. They have gone above and beyond in showing that it is possible to take excellent care of a pet with the best quality care and at the same time, be reimbursed for what is necessary financially. I am so happy I was able to find this insurance company.
Insurer: Nationwide
By: Carol
Thank You for handling Eddie’s claims.
Very thankful for your concern for Eddie and always handling Eddie’s insurance claims. Happy Holidays🐶🐾
Insurer: Nationwide
By: Jackie
Very Happy With our Service
We are very happy with our Nationwide insurance for Tacky. The only criticism we have is the amount of time it takes to process claims. It seems to take 4 weeks or longer to process and get our payment. Also we can not seem to be able to send claims through the VitusVet app as you are not able to read what we send. It is easy to send in claims via e-mail so that it what we do. It is very convenient to get our payment directly into a bank account.
Insurer: Nationwide
By: Nancy
Not worth premium. Them added riders on a puppy.
Nationwide denied most claims for routine puppy visits. Puppy had ear infections and urinary infections that were not a genetic disorder or a preexisting condition....found on first puppy visit...unfair to say the least. Will never recommend this pet insurance to anyone. This was my first experience with pet insurance and it has been a disaster. Very disappointed and dissatisfied to say the least.
Insurer: Nationwide
By: Tonya
Great Service From Nationwide
I've had great experience with Nationwide.
Insurer: Nationwide
By: Gene
Very satisfied.
Very satisfied w/cost & service. Professional & prompt.
Insurer: Nationwide
By: Lou
Customer Service is Great, Still Has Downfalls of Insurance Companies.
I am glad I have nationwide Insurance, the coverage is a good value, I believe. The peace of mind is also wonderful and my experience with their customer service is always good . That being said, it is still an insurance company and has the same woes as all others. They do their best to cover as little as possible without reaching out when they need more information. This has made claims difficult for me in the past. They also take FOREVER to process, a month is pretty average. Which sucks if it's a big claim that I have a credit card bill due for. I still would not change companies as I have not found one I think better for the money.
Insurer: Nationwide
By: Sarah
Please review claims before sending an email asking if my dog is feeling better.
I have loved everything about Nationwide pet insurance except for the email I received today. Today I received an email asking how Sadie was doing and if she’s feeling better. I have a claim in now for euthanasia for Sadie. While I know there was no ill intent meant, it hurt to see an email asking if Sadie was feeling better.
Insurer: Nationwide
By: Heather
I AM VERY DISAPPOINTED
Casper got a bacterial lung infection due probably to red tide. They had to do lab cultures etc. and the whole bill came to about $600.00. They are denying the claim saying it's due to allergies although I and the vet have submitted lab reports stating otherwise. This has been going on since July and they are still telling me it's under review.
Insurer: Nationwide
By: CATHERINE