Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide has helped us out significantly with Lola's recent vet visits!
Our Lola is a 16 month old Bernedoodle, we love her so much and want the very best for her so we are so happy to have Nationwide. Lola has a very sensitive stomach and ever since she was a puppy she's experienced diarrhea and vomiting throughout her puppyhood. We get very concerned because she becomes very dehydrated and lethargic. She also had Giarrdia at one point and that is very difficult to get rid of completely. All that said, we are at the vet A LOT! it's very comforting to know that we can continue to get her checked out and have some of the cost covered by Nationwide. My only complaint is that Lola has exceeded one of the claim categories, which was under the vomiting. This was unfair to me because the vets couldn't figure out what was wrong with her so we had to return to the vet and get more testing done. Chronic vomiting is a serious and dangerous condition, and we were very concerned for Lola and the vets couldn't give us answers either. It would be great if there was more Nationwide support for diagnostic testing claims.
Insurer: Nationwide
By: Esen
Both our dogs get the care they deserve because of Nationwide. We are eternally grateful to you for the opportunities to wh.
Customer service, efficiency in claims processing, fairness in reimbursement and transparency in coverage are hallmarks of your program. Thank you for your contribution to our dogs’ care, wellness and happiness.
Insurer: Nationwide
By: David
Amazing service from Nationwide
Nationwide continues to impress me and my family. Our English Bulldog unfortunately has had multiple health issues since he was a puppy. Nationwide has made it capable for our bully to receive care from the top providers. We love our bulldog and he is a part of our family and we are so happy that Nationwide has become an extended part of our family too. They truly care for your pet.
Insurer: Nationwide
By: Bridget
This insurance has been a life saver!
We were really worried about our Chessie, Finnegan. He started having terrible diarrhea and losing alot of weight very quickly. Needless to say our vet bills were mounting up but Nationwide kept paying thems and never once questioned us about his treatments. We have three dogs; Norman, Killian and Finnegan and I could not imagine how we would handle everything without having an insurance on our side that really understands what we feel for our pets. They are like our children and when they are sick, there is not enough we can do to make them feel better! We are so grateful for this insurance. I think they are the best out there!
Insurer: Nationwide
By: Lissette
Great coverage for the price.
Agents are very helpful. Claims handled quickly. You can cater coverage to your needs and price range.
Insurer: ASPCA
By: GERALDINE
Lengthy waiting time for reimbursements
I am thankful for Nationwide offering pet insurance and feel it has been extremely useful and beneficial. However, the length of time waiting for reimbursement is quite lengthy , and I wish they could be more efficient with it.
Insurer: Nationwide
By: Laura
Have not received reimbursement
Got a notice saying the check was sent out. That was on November 30. It’s December 14, and I still have not received my check. I called and asked about it but no one was of much help.
Insurer: Nationwide
By: Erin
Customer service
Des from customer care was amazing. Such a delight to talk to and resolved my issue quickly and effectively. Nationwide is simply a saving grace when you have such a trouble maker for a pet. Dexter is really thankful to have nationwide on his side (and so am I)
Insurer: Nationwide
By: Katherine
Can live in this
I've been using this insurance for several years and have been pleased. Only thing I have an issue with is that it takes very long to get reimbursed.
Insurer: Nationwide
By: Karen
Glad to have your insurance
Grover, normally a happy and healthy boy, has had unexpected health issues these last 6-7 months. Thanks to Nationwide Insurance, my first worry can be getting him cared for by his doctor, instead of worrying about weighing the cost vs treatment first ... something no pet parent should ever have to do. Additionally, the customer service team at Nationwide is exceptional. They address my questions in a clear, brief, and courteous manner, making me feel relieved after each call. Human insurance companies could take a big lesson from the insurance coverage and customer care that Nationwide provides its pet parents. Thank you!
Insurer: Nationwide
By: Lisa