Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Client friendly
Very friendly and helpful. Calls are answered right away. Claims are handled quickly and efficiently. No complaints
Insurer: ASPCA
By: Yvonne
This is the best company.
Everyone at this company is so kind and helpful. They always take the time to listen to your concerns about your pet. The turn around time on paying your claim is very fast and they give you no hassle. I would highly recommend this company.
Insurer: ASPCA
By: Elaine
I take back my previous comments - Pets Plus Us has reassessed and come through for us!!!
I left a 1 paw review not too long ago - at that time our claim for an Anal Sac Adenocarcinoma had been denied... Since then, I settled down and sent a rational email outlining my concerns and frustrations to Pets Plus Us. I was contacted by an advocate from the company - she was very helpful! Michelle outlined exactly why our claim was initially denied, explained how to request a reassessment and forwarded our appeal email to a claims manager. In less than 24 hours our reassessment was complete and our claim deemed to be payable! Such a relief that we can move on and focus on helping our fur baby heal!
Insurer: Pets Plus Us
By: Terri
Great service when filing a claim
Great service when filing a claim. Process was easy online and someone called me to check up on my dog to make sure she was doing okay. I received my claim back in less than a week.
Insurer: ASPCA
By: Melissa
The peace of mind you need to take care of your pets, no matter what.
Healthy Paws is not only easy to use, but the policies are straight-forward and easy to understand. I never felt confused about what would be covered and what wouldn't be, and submitting claims is so simple. When our large breed dog needed knee surgery, Healthy Paws not only took care of our claim promptly, but checked in to see how our pup was doing. We will always insure our pets with Healthy Paws.
Insurer: Healthy Paws
By: Stacie
Easy process and quick response
Easy process and quick response
Insurer: Trupanion
By: Laura
My claim was processed immediately
My claim was processed immediately and I received my reimbursement check within a few days. Thus far my claims for my pups issues have been honored. I highly recommend this company.
Insurer: Trupanion
By: Sally
Because you have always helped me take good care of Darlin’.
Because you have always helped me take good care of Darlin’.
Insurer: Trupanion
By: Constance