Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Thank You for all the love and support since day 1.
Best insurance service. Always checking in and caring for our family.
Insurer: Nationwide
By: Andrew
Easy, quick & hassle free!
I love working with Embrace. They make my life so much easier with their claims service. I know I don’t always fill out all the forms that could make the process faster, but they never complain and still get me my explanation of benefits within a week or two! To me, that’s just AMAZING! Not to mention everyone I have ever dealt with is just a pleasure to talk to. Switching to Embrace was the best decision I ever made for my little girl.
Insurer: Embrace
By: marianella
I have found that Nationwide has been very good about coverage of claims for Fanny Rose.
Customer service at Nationwide has been very good. Coverage of claims for Fanny Rose has also been excellent. I take good care of my dog, feed her healthy food, exercise her, brush her teeth , pay out of pocket to have them cleaned non anesthetically 4 times per year....and do my very best to insure her good health at age 8. So when she does have health issues I'm very grateful that Nationwide steps up to cover a large part of them.
Insurer: Nationwide
By: Paula
Nationwide Pet Insurance is Great!
We have two Basset Hounds with policies. They are 6-year olds and are brother and sister. They have been insured with Nationwide for about five years since Nationwide (then VPI) became available to me as an employee benefit option. I am since retired but have maintained the coverage. The coverage is great, the service is quick, and my wife and I are very happy with Nationwide.
Insurer: Nationwide
By: Roger
Nothing has changed
I have been a fan of Trupanion up until lately, but I've had so much trouble getting through on the phones, getting help with an issue, being told the issue is being handled, and still nothing has changed. I'm wondering if Trupanion are just having temporary staff issues or if this is long term?
Insurer: Trupanion
By: Lori
I've always had very good interactions
I've always had very good interactions with Trupanion customer service--much better than with most companies.
Insurer: Trupanion
By: Bonnie
teddy had his surgery today.
teddy had his surgery today...things went great...and you guys were terrific!
Insurer: Trupanion
By: Robert
Dustin was very helpful and informative
Dustin was very helpful and informative besides being extremely nice
Insurer: Trupanion
By: Carolyn