Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Consistent and Worry Free
I have two dogs with Nationwide Pet Insurance. My experience has been, positive and consistent with answering claims and I enjoy the peace of mind I have with regular check-ups, maintaining the health with monthly medications and in the event of an emergency with my "furkids".
Insurer: Nationwide
By: Candace
Seamless and quick process
My vet submits the claim on my behalf while I wait. Response is quick. Very easy. Pre-approvals have also been quick so I have the financial info when I need it most to make decisions. My girl is getting older and has developed some issues. I’m so glad to have the insurance coverage now, when I need it the most.
Insurer: Trupanion Canada
By: Mark
Seamless and quick process
My vet submits the claim on my behalf while I wait. Response is quick. Very easy. Pre-approvals have also been quick so I have the financial info when I need it most to make decisions. My girl is getting older and has developed some issues. I’m so glad to have the insurance coverage now, when I need it the most.
Insurer: Trupanion Canada
By: Mark
Awesome
I have been using Nationwide since we first brought Luca home. They are an amazing company. Very easy to deal with and provide the coverage I pay for. Have never had an issue with them. I tell everyone how great Nationwide is.
Insurer: Nationwide
By: Cheryl
Nationwide has been great
Nationwide has been to work with in helping me care for my pup, Chelsea. Definitely recommend them!
Insurer: Nationwide
By: Ryan
It's the best thing I have ever bought!
Trupanion is the best! I have never had to wait or dispute a claim. They are very efficient and compassionate. Keep up the good work!
Insurer: Trupanion
By: Arlaine
Great customer service
I called Trupanion with a billing question and not only got my question answered but also background information regarding the why of the answer to my question. Friendly, professional, and informative! Thanks Angela at Trupanion!
Insurer: Trupanion
By: J.
The best decision we ever made for our dog!
Healthy Paws Pet Insurance is the greatest decision we ever made for our dog, Sophie. She was recently diagnosed with cancer. The piece of mind we get with this insurance is amazing. We are able to get her the best treatment possible without financial stress. The customer service is wonderful, and reimbursements are always fast. I highly recommend Healthy Paws to anyone with a pet.
Insurer: Healthy Paws
By: Dianne
Thank Goodness for Healthy Paws!
Hands down the best! Never any issues with a claim. We have been with Healthy Paws since we got our dog over 5 years ago and it was the best decision we have ever made. Our dog has always been healthy with small issues like worms (yuck), ear infections, and cysts. This month however we had a really scary issue where our poor dog had a stomach blockage and had to be hospitalized for two nights with a feeding tube, catheter, and IV. The entire time he was in the hospital we said thank goodness for Healthy Paws! We were able to focus on getting our dog back to health instead of on the bills that were mounting to thousands of dollars. Healthy Paws customer service truly cares about the pets, and follows up to see how my dog is doing with a personalized note. Now our dog Lu is back to health!
Insurer: Healthy Paws
By: Amanda