Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Peace of mind!!
I have accident/illness and the wellness insurance!! Great customer service and claims are processed very quickly!
Insurer: Embrace
By: Dana
Great people, slow process
As with any company, the larger it becomes, the slower it becomes. When I would previously file a claim (i've been a customer for seven years) I would have my money in a week and a half, and that was when I was receiving paper checks. Now I am signed up for electronic payments, but it's taking almost the full thirty days to be processed. Given that amount and volume of my claims, that creates a real hardship for me, especially as I am unemployed. Having said that, the people are really friendly and helpful. I've been trying to get my dogs to have the same coverage, and I keep missing the deadline, but everyone is really kind and helpful in answering all my questions. Sames goes for explaining the reimbursement of my claims. i always have a million and one questions, and i've never had someone who wasn't well informed about the processes and able to explain them to me!! Please just process the claim quicker!!
Insurer: Nationwide
By: Allison
Easy, fair and efficient
I changed to Trupanion about a year ago when my other pet insurance company had a change in underwriters which changed my policy and pricing. When my dog suddenly had a rapid onset cataract I was regretting changing because I was worried Trupanion would claim it was a pre-existing condition. Fortunately, my dog had a complete physical at the time I signed up with Trupanion to document his current health including an eye exam documenting he did not have cataracts at that time. I was very happy with Trupanion's customer service and timely payment of my claim. The one note I would make is that Trupanion does not cover exam fees. They clearly state that in their policy. My dog had the initial exam that diagnosed his eye problem and I knew that would not be covered. On the vet's surgery bill, the vet detailed a large amount to "exam". This amount also was not covered even though the exam was part of the surgery process. This is just something to note when comparing plans. I would recommend Trupanion.
Insurer: Trupanion Canada
By: Linda
Excellent Performance in all facets of the insurance claim process
Every area from filling out the claim to the final payment was handled very professionally and efficiently. I would recommend Nationwide to any pet owner.
Insurer: Nationwide
By: Rosalie
always there; always pleasant
Everyone have been so kind and caring. Thank you!
Insurer: ASPCA
By: joan
The only choice is Trupanion!
Truly an awesome company. I researched for a good 2 months, I am so glad I chose Trupanion. There is no need to look any further if you are considering or overwhelmed by researching. This company has been nothing but honest and caring. I can't say enough really, it does seem over the top. But it is all true and my beautiful goldendoodle are healthy and safe because of Trupanion.
Insurer: Trupanion Canada
By: Lynda
Healthy Paws is the best pet insurance available today!
My experience with Healthy Paws has been phenomenal since day one. My two dogs are covered and both have had major surgery which were covered by Healthy Paws. Their claim process is swift, easy and they respond quickly when more documentation is needed. My claims are made via direct deposit into my bank account. They have even sent me emails asking how my babies were doing after their surgeries. I recommend Healthy Paws to all pet parents.
Insurer: Healthy Paws
By: Stephanie
They Treated Us Like Family
My two dogs were trapped in my house during a house fire. Sadly we lost one and the other was taken immediately to an emergency vet. After I called Embrace to tell them about our Rapunzel, they lit a candle in her honor and sent us a handwritten card expressing their sympathies for her loss.
Insurer: Embrace
By: Sandra
SUCH a comfort!
Trupanion has been very fair in every way with our 4 policies for our 4 rescue cats that we adopted roughly 4 years ago and insured right away. Their customer service is excellent as they are both knowledgeable and very kind, as well as being available 24 hours a day. We've had some very unexpected illnesses for such young cats, but thanks to Trupanion I can sleep at night just knowing that the cost of all illnesses & injuries will be covered.
Insurer: Trupanion
By: Karen
Thank heavens for Embrace
Different dog, different unexpected chronic illness.....same wonderful service and coverage! We have been fortunate to have Embrace insure our pets' health for maybe 10 years now. I got it just as a precaution! Thank goodness I had it. Seven years ago when our Golden Retriever was diagnosed with a brain tumor after many very expensive tests. Embrace paid for 80% of a very large medical bill. After our Golden died, we received an expression of sympathy from Embrace! Who every heard of such a thing?? I was so touched. Now our English Cocker has been diagnosed with Addison's Disease which means she will be on meds and under vet care for the rest of her life. This could have posed a financial burden, but Embrace "has our back"! (We also have a cat who required significant testing several years ago and Embrace covered those bills too.) When I am paying the monthly fees I have sometimes thought, "Why am I doing this?" Then an unexpected illness or accident happens, and I am incredibly thankful for the investment.
Insurer: Embrace
By: Penny