Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Hassle free coverage of my dogs torn CCL and luxating patella
At the end of April 2018 I had to use my pet insurance, Trupanion, for the first time. My 8 year old yorkie tore his CCL and had a luxating patella. The vet preformed both surgeries at once. $3800 later and he is on the road to recovery. I called Trupanion as soon as I knew he would need surgery and they could not have been nicer. Every time I called they asked about Jasper and every time they were polite and very helpful. Filing the claim was super easy and they are sending me a check which was for 90% of my cost after my deductible. I could not be more happy. You never want to have to use insurance, but it sure is nice to have, even better now that I have dealt with Trupanion in an actual claim.
Insurer: Trupanion
By: Dave
Trupanion staff have always been helpful and pleasant.
Trupanion staff have always been helpful and pleasant.
Insurer: Trupanion Canada
By: Susan
The service I receive from Trupanion is always top notch however I do feel that the insurance pricing is a little steep.
The service I receive from Trupanion is always top notch, however, I do feel that the insurance pricing is a little steep. I have 2 pups insured and it was climbing pretty high for monthly payments! The pups are only aged 3 and 4 (nearly) and it was 87.00 for one and 78.00 for the other as the deductibles were quit low (one was 100 the other was 150).
Insurer: Trupanion Canada
By: Marie
I always recommend Trupanion.
I always recommend Trupanion. I have a senior dog who has several health issues and Trupanion has saved me from paying the entire costs of testing and medications. My experience with Trupanion has always been kind, compassionate and caring.
Insurer: Trupanion
By: Elaine
attentive,
attentive, efficient service
Insurer: Trupanion
By: Louise
We had her on bluetooth in the car and my husbands exact words were "i feel happier after speaking with her!
We had her on bluetooth in the car and my husbands exact words were "i feel happier after speaking with her! we called to figure out why were paying too much and i feel in a better mood after that phone call" if that aint customer service. I dont know what is.
Insurer: Trupanion Canada
By: Ryae
I have a special needs English bulldog and I dont know what I would have done without the Trupanion family to assist with her care the representatives are wonderful and my claims are always processed quickly Cant say enough about them ♥️
I have a special needs English bulldog and I dont know what I would have done without the Trupanion family to assist with her care the representatives are wonderful and my claims are always processed quickly Cant say enough about them ♥️
Insurer: Trupanion
By: Barbara
Easy to file claims and get reimbursement for the claims
Easy to file claims and get reimbursement for the claims
Insurer: Trupanion
By: Irene