Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Claims take too long to process
Claims take way too long to process - generally 3 weeks or longer and all my claims are straightforward. I have AFLAC insurance and they process claims within 5 days! I think you can shorten the processing time.
Insurer: Nationwide
By: Peggie
Thank you!!!!
What an amazing process and such a helpful staff. Would recommend nationwide to anyone with a pet!
Insurer: Nationwide
By: Robert
Best customer service ever!!!
This is our first and only experience with pet insurance we've ever had and by this is one of the best experiences of our lives as insurances go, including human insurances of all kinds. So much so that we had our 2 malamutes insured since they were puppies and just recently added our two kitties, not only because of the great benefits but also because you really understand that pets are not just pets, but they're family members. Thank you very much for the great job you're doing.
Insurer: Nationwide
By: Sara
Tonto the wonder dog!
Nationwide has been very fair in its coverage of Tonto's medical costs. He has had all kinds of problems, but Nationwide has hung in there with us. Tonto is a fighter and is now bouncing around the house like a puppy - he is 9 1/2 years old. For better or worse, everyone at our vet knows Tonto and loves him. He is a beautiful spirit and loves, loves, loves everyone.
Insurer: Nationwide
By: Mark
Very responsive
Very responsive and helpful when addressing questions or concerns
Insurer: Nationwide
By: Judy
Great service and care
Thank you for great service and prompt review of claims
Insurer: Nationwide
By: Anne
Nationwide Never Lets Me Down
I have had pet insurance for as long as I’ve had dogs (about 17 years). I have been through three cancer diagnoses, as well as 4 years of chemo for my dog, Raven. My dogs have lived into their teens and I could not have given them the great lives they had if not for Nationwide! The benefits are amazing, and have helped me to afford life-saving treatments. In addition, the great compassion and kindness I received from the representatives when it came time to say goodbye to my beloved pets was so very comforting and appreciated. I recommend this insurance to anyone with a new pet!
Insurer: Nationwide
By: Amy
Very easy!!
It was time for Prince annual shots. Once I received the invoice, I submitted it to Pet's Best and within 2 days was reimbursed. Very easy!!!
Insurer: Pets Best
By: Terri