Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Prompt attention to claims.
Prompt attention to claims.
Insurer: Trupanion Canada
By: Tara
You always process claims quickly
You always process claims quickly and your customer service representatives are outstanding.
Insurer: Trupanion
By: Jackie
very responsive,
very responsive, caring and easy to understand, thank you for helping me take care of my girl when she really needed you! ( and me )
Insurer: Trupanion
By: Dayna
Processed my claim quickly & compassionately during a difficult time.
Processed my claim quickly & compassionately during a difficult time.
Insurer: Trupanion
By: Jessica
We are very glad we have Trupanion pet insurance,
We are very glad we have Trupanion pet insurance, as our dogs have needed quite a lot of veterinary care. Without Trupanion, we would not have been able to afford the treatment & meds to keep them alive & well. Claims have been paid very promptly & fairly.
Insurer: Trupanion
By: Richard
We have always been extremely happy
We have always been extremely happy with the service we have received from Trupanion. Always prompt and very friendly representatives
Insurer: Trupanion Canada
By: Wendy
My experience with Trupanion has been excellent.
My experience with Trupanion has been excellent. Claims have always been paid promptly. My dog requires ongoing medication after knee surgery and there has been no issue with paying for the medication as per their policy.
Insurer: Trupanion Canada
By: Scott
Customer service is always excellent!
Customer service is always excellent! Claims are processed fast! So happy I chose Trupanion to help cover my pets veterinary costs.
Insurer: Trupanion Canada
By: Barbara
Very responsive and reliable.
Very responsive and reliable. No hoops to jump through. Trupanion feels like a company that cares.
Insurer: Trupanion Canada
By: Inigo