Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Reliable.
Easy to file. Service was pretty fast. Very satisfied.
Insurer: Nationwide
By: Erasmia
Nationwide took away extra worry
We had our new English Bulldog puppy, Pippa, insured for just two weeks when she decided to chase our old cranky kitty around the house. Fed up with all the commotion, my husband opened the door to let the chaos out, and the kitty decided to get even. She chased the startled puppy right off the deck. Pippa slipped between the rails and fell about six feet to the ground, breaking her humerus bone (elbow). Through a series of emergency vet visits and phone calls she had surgery scheduled for the very next day, at the cost of over 5k. We didn't even pause to think about it and had her get the needed surgery as soon as possible. Hoping her cat chasing days were only on temporary hold, we went along with life just fine (have you ever tried to keep a puppy from moving around??). Her first follow up appointment however showed that her healing bones had pushed the pin out of the bone and into her muscle. She had to have a second surgery to remove the pin. At the follow up for the second surgery it was decided that the screw that was put in place also needed to be removed. So, three surgeries in six weeks on our poor girl. Nationwide has been nothing but supportive and quick to respond with any of my questions, and has helped us focus on getting our puppy back at her feisty self, rather than worrying about bills or being dropped for coverage. Getting insurance on our Pips was the best decision we've made this year, other than bringing her home of course!
Insurer: Nationwide
By: Amanda
Very efficient in paying out claims on time.
I have not had a problem when I had to file a claim. Also enjoy the Pet information.
Insurer: Nationwide
By: Joyce
GET THIS iNSURNACE
Excellent insurance, responsive to claims and efficient communicators..THANK YOU!
Insurer: Nationwide
By: LINDA
Thank you, you’ve been Amazing!
My dog ruptured a disc and had to have emergency surgery to avoid paralysis. Nationwide insurance covered the insured portion and it was deposited into my account within a couple weeks. I am so grateful and so relieved! Thank you, Nationwide for being so amazing!
Insurer: Nationwide
By: Ranisa
Winnie is doing well and I appreciate the assistance that I receive from this insurance.
The only challenge I see is that you cannot always time getting the insurance policy to go into effect based on when you get the pet and sign up for the insurance. Especially with puppies, that means the first few visits (which can be expensive) do not count towards the deductible and then, if there is an illness it is viewed as a pre-existing condition and may not be covered. With Winnie, the example is associated with UTIs, which were multiple the first few months. She has since been fine but is that considered a pre-existing condition going forward.
Insurer: Nationwide
By: Linda
Great Insurance
Has been a life saver the older my dog gets. Claims process is simple and fast.
Insurer: Nationwide
By: Tracie
Truly caring people work at Nationwide Insurance
Nationwide has been wonderful at paying my claims. So far, every one has been accepted and they have paid 90% of what I actually paid. My dog has exclusions for a couple of preexisting conditions, but I knew that before his coverage, and one exclusion has been removed (his teeth were dirty, so his first teeth cleaning fell under the exclusion). When you call there, the staff in genuinely concerned about the welfare of your animal, and does their best to help out when they can. Although it is expensive, I have the top plan for my service dog. So far, I have been able to keep up with the cost of the coverage, and have peace of mind that an emergency vet bill won't bankrupt me.
Insurer: Nationwide
By: Jeanie
Appreciates their customers and pets; demonstrates that appreciation through follow-up, reimbursement efficiency and value.
Appreciate the follow-up to check in on my pet and the broad base of services reimbursed as well as the quick reimbursement.
Insurer: Nationwide
By: Amber
Better Than No Insurance
I find that the reasons for coverage and non-coverage are not clear. Claims take much too long to process, they should be finalized in under 21 days so that credit cards payments for the vet bill can be paid within the monthly cycle. I will say that their customer service representatives are very friendly and super helpful.
Insurer: Nationwide
By: Paul