Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I can’t live w/out this insurance for my animals
I searched many insurance company before I decided to go with Nationwide. Their customer service employees are extremely helpful and courteous. Claims take less than a month; most of the time is just a couple of weeks.
Insurer: Nationwide
By: Alicia
Overall service from Nationwide
I have had Nationwide pet insurance for 2 years now. The process for submitting claims is super easy. Checks are received quickly. I am very happy with my coverage!!
Insurer: Nationwide
By: JEFF
The service is good and the price is affordable.
Outstanding service! We have two dogs a Toy Poodle Indi 14 and a Miniature Dachshund Rumor 8. Having the Pet Insurance has helped us afford to be able to give them the care they so deserve.Even if we didn't have this insurance we would find a way to keep them healthy but this sure helps!!:) Thank you.
Insurer: ASPCA
By: Teresa
Customer service is knowledgeable
The process is easy and quick. Customer service is knowledgeable and explains things so that I understand what is covered. I highly recommend Pets Best. All my claims have been a positive experience.
Insurer: Pets Best
By: Michelle
Extremely responsive
Every time I have a claim Pets Best is always extremely responsive and easy to use. I love them. Absolute amazing. I've already recommended Pets Best to multiple family members and friends.
Insurer: Pets Best
By: David
Always such a timely turnaround.
Always such a timely turnaround. Pleasant customer service.
Insurer: Trupanion
By: Patricia
Always very helpful
Always very helpful, have recommended to a number of friends, coworkers, etc.!
Insurer: Trupanion
By: Larissa
I recommend Trupanion
I recommend Trupanion to any of my friends that have fur babies. It is worth It's weight in gold. Claims are recognized in true time and answers immediately.
Insurer: Trupanion
By: Deborah
Satisfied customer
Claims are processed in a timely manner. There is always some one to help you with your claim. I ‘ve had this insurance company for many years and I am satisfied with their service
Insurer: Trupanion
By: Janice
I am really fortunate
I am really fortunate to have Trupanion for this Mini Schnauzer I rescued 3 years ago. The issues she has developed are tremendously helped and the ease and speed of processing this claim (as well as others) makes all the difference in the level of care I can provide for her.
Insurer: Trupanion
By: Mary