Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Claim process is easy.
Claim process is easy. And matches what you say you are going to cover. The one time it seems unfair is when I am having to have surgery for my dog’s cancer and throw in a dental since she is already under and you treat them as equal and exclude half the anesthesia etc. she wouldn’t be having the surgery if she wasn’t having cancer removed. But while she is under it is convenient to do a dental.
Insurer: Trupanion
By: Theresa
Good turn around.
Good turn around. Thank you
Insurer: Trupanion
By: James
With the exception of a couple of problems,
With the exception of a couple of problems, I continue to have exceptional service after 6 years. I’ve recommended Trupanion to many people.
Insurer: Trupanion
By: Dawn
Very responsive to needs
Very responsive to needs
Insurer: Trupanion
By: Alan
You guys are phenomenal.
You guys are phenomenal. Customer service is excellent and time of reimbursement is SO VERY GOOD! I think your insurance for our dog is better than MY health insurance!
Insurer: Trupanion
By: Meg
never had a problem
never had a problem when my dog because ill and had many claims which was always honored without any questions
Insurer: Trupanion
By: Margaret
Claims are honored and customer service is great
Claims are honored and customer service is great whenever I have questions about a particular claim.
Insurer: Trupanion
By: Liz
Caring phone representative
Caring phone representative; fast claim processing and direct deposit for claims.
Insurer: Trupanion
By: Therese