Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Speedy Service and No Penny Pinching
I am very please with Nationwide. I receive prompt claim payments and any question are answered for me. Thank you Nationwide for taking care of my baby, Tank, she's in good hands!!!!
Insurer: Nationwide
By: V.
Best care for Lucky
Very good and fair and prompt service with ASPCA pet insurance. Easy pay options and quick payments Very happy and so is Lucky
Insurer: ASPCA
By: FERNE
Expensive, but Good coverage.
Pays claims quickly, but can also reject claims on very minor submission mistakes. Overall health and wellness coverage is good.
Insurer: Nationwide
By: Nayan
Many Thanks
My ‘baby’ got sick and we have now found out he is allergic to just about everything under the sun! It became very expensive very quickly but nationwide came to the rescue to help offset some of the costs! Thank you so much for helping get my Mason back on his paws!
Insurer: Nationwide
By: Rebecca
The BEST Insurer & Friendly Staff
Nationwide really works towards helping the customer. My dog became diagnosed with a lifelong illness and it is expensive to keep my sweet boy pain free. Nationwide has been wonderful with assisting with these costs. Whenever I call with a question, the staff is extremely nice and ask how my dog is doing. I HIGHLY recommend Nationwide!
Insurer: Nationwide
By: Rebeka
Useless
My dog ate milk duds and had an episode of vomiting with in the last 6 months so they won’t cover a digestion food that the previously did. Joke of a company.
Insurer: Nationwide
By: Mark
Outstanding Customer Service!
The ease of electronic submission, online banking and communication are the reasons why I highly recommend Nationwide. No hassles, great service. Thank you!
Insurer: Nationwide
By: Kathy
This eye issue came out of nowhere!
An unexpected eye issue abruptly came upon my little dog, Coco Chanel. This eye issue & surgery came out of nowhere. All said and done it cost about $2,500. Thankfully I had Healthy Paws as my pet insurance. Great place! After my deductible was met, within a week, I reimbursed $1,026. It’s something to alleviate the financial stress.They are always there to answer any questions and help you along with any of your claims. Claims are paid out quickly and without issue. I highly recommend!
Insurer: Healthy Paws
By: Lisa
Truly owe my dog's life to Healthy Paws
I can't possibly list all the ways Healthy Paws has helped me in a short review, but here are the highlights. My dog has suffered 4 types of cancer over the past 4 1/2 years. Two of those diagnosis required surgery (amputation, intestinal resection) and one could only be diagnosed through an MRI and treated with specialized radiation only available at WSU. As you can imagine, these major procedures added up in a hurry, but also involved numerous ultrasounds, x-rays, chemo medication, and follow-up appointments. Were it not for Healthy Paws I would likely have had my dog put down with the first diagnosis, 4 1/2 years ago. I have NEVER had a claim denied, no matter how large (the most recent was $10k) or how frequent. When researching pet insurance I found a first-person article in the Seattle Times. The writer checked out numerous options and ultimately determined that Healthy Paws had the most extensive coverage with no exclusions (only the office exam is not covered). They have absolutely lived up to their exceptional reputation.
Insurer: Healthy Paws
By: Mary
HEALTHY PAWS IN GOOD TIMES AND BAD
After having some very expensive vet bills with our Pele I decided to get pet insurance. After reading reviews I decided on Healthy Paws. We lost our pet to lymphoma but received checks promptly from Healthy Paws.I had only had insurance for 18 months so wasn't sure how things would turn out. We had absolutely no trouble which was nice since we had just lost our beloved pet. We now have a new pet and first thing I did was get Healthy Paws Insurance. It really makes me feel good knowing we can always get him the best care.
Insurer: Healthy Paws
By: Julie