Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy, Fast, Friendly and Caring
I chose ASPCA pet insurance after much research and after questioning others about their experiences with other insurers. The ASPCA website setup is user-friendly allowing easy claim submission. E-mails are sent providing updates on the status of a claim so there is no need to login to the website. ASPCA clearly outlines specifics if they require more information for processing the claim. Turnaround for processing is usually 7 to 10 days. Claim payments are made by check or direct deposit. Customer Service is exceptional and includes a follow-up call to check on the well-being of your pet.
Insurer: ASPCA
By: Lisa
Thank You guys!
I have been with Hartville for 13 years. I don't know how big is this business but you make feel special. I appreciated when my cats passed away I got a nice card from you. I am glad to pick your company to help me with my furry family. Thank you!
Insurer: Hartville
By: Monica
Trupanion has paid for itself 10 times over already!
This might be long winded, but I just want to tell a few examples of how great my experience has been so far with trupanion. I have done alot of research before getting insurance for bear, and trupanion came out on top by far in every aspect. By the age of 6 months, my rottweiler needed double TPLO surgery at a cost of $14,000 and trupanion was there to cover 90% no questions asked. Also, my parents put insurance on their older mixed breed who was 9 at the time of coverage, and about 3 months after insuring him they found out he had hemangiosarcoma when his spleen had ruptured suddenly when they brought him to the emergency vet. Trupanion was willing to pay for a $6000 emergency surgery at a moments notice, and the claim had been accepted within 10 minutes of the vet calling them! Most of the bad reviews I have read, I believe, are due to people not actually reading their policies and maybe not understanding what pre-existing really means, or not understanding that a condition may be covered but you are going to pay full price until your deductible is satisfied (just my opinion, sorry). Trupanion has been a life saver for us.
Insurer: Trupanion Canada
By: LD
Thank you for the excellent coverage
Thank you for the excellent coverage Dexter received I have recommended you to friends, one particularly that I'm sure is going to look into coverage for her pet��You made a stressful situation less stressful
Insurer: Trupanion
By: Laura
Could NOT Be MORE PLEASED
I Could NOT Be MORE PLEASED With The AWESOME EASE and IMMEDIATE CLAIM PAYMENT! If I didn't Experience It Myself... I Would Not Believe It! Thank You TRUPANION For OUTSTANDING SERVICE...AS PROMISED~
Insurer: Trupanion
By: Judith
Customer Service was great
Customer Service was great to talk to and did everything I needed.
Insurer: Trupanion
By: Kayla
Heartfelt service
Honest, heartfelt service given to me by Trupanion's employee.
Insurer: Trupanion
By: Carol
Its always great experience
Its always great experience, made everything easy and accessible and staff is very helpful.
Insurer: Trupanion
By: Susie