Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fast claims approval
Our Lab, Sky was scheduled to have a brain tumor removed. Unfortunately, she had a massive seizure 2 days before which landed her in the hospital for 4 days. Instead we had to make the painful decision to say goodbye. The hospital submitted the claims for us to Embrace. We were informed when the claims were received and quickly reimbursed for nearly $7,000 in charges. We have been recommending to other dog owners to get insurance for them as one crisis can be so costly. Thank you for making a difficult time easier to handle because of coverage.
Insurer: Embrace
By: Kathryn
ASPCA is a financial life-saver!
ASPCA has been a life saver for my senior rescue. Without them, I wouldn't be able to afford to provide excellent care for Oscar. Customer service is always excellent and efficient.
Insurer: ASPCA
By: David
A must have for your pet!
Nationwide pet insurance has been great. I would always carry it on my pets! They are very efficient and responsive.
Insurer: Nationwide
By: Martin
DO NOT BUY - DECEPTIVE ADVERTISING AND NO COVERAGE
I purchased this insurance including inherited coverage. The way the advertising worked if you got the free insurance and purchased the paid for inherited the waiting period was covered. This is deceptive. I did that and 8 months later had a claim. Claim denied due to 5 day waiting period. Really? Really? I cancelled and will not purchase for any dog or recommend.
Insurer: AKC
By: PATRICIA
Thank you for carring!
Nationwide has a comprehensive program. When I called to discuss Harry's accident, they were concerned and compassionate and provide helpful instructions for submitting my claim to underwriting.
Insurer: Nationwide
By: Peter
So Thankful to have Insurance!
When we decided to get a second Great Dane, I knew we had to have insurance. Unfortunately after only having insurance for three months, my new puppy developed a mass and needed surgery. Nationwide has been so great and fast with the reimbursements. I am so thankful we got insurance, it was the best decision ever!
Insurer: Nationwide
By: Sally
Efficient
We have been very happy with Nationwide. It may take several weeks for a claim to be processed but have never had any issues submitting them and getting reimbursed. The direct deposit process is very easy. Thank you for all you do for our two pups.
Insurer: Nationwide
By: David
Good coverage; Fair response time
Coverage is good. But response time is a little slow. Preventive medicine and exams should be covered as part of the regular insurance.
Insurer: Embrace
By: Charles
Pet E-info Talk
Easy to work with, love the app functionality. Vitas vet.
Insurer: Nationwide
By: Nicholas
Thank you for your great service!
We appreciate your prompt, competent and friendly service!
Insurer: Nationwide
By: Debbie