Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Prompt handling of claim
I've been consistently impressed with the customer service I've received from phone representative and the prompt handling of my claims!
Insurer: Nationwide
By: Naomi
Nationwide insurance had been excellent in paying claims
Very pleased with nationwide insurance
Insurer: Nationwide
By: Wayne
You are wonderful
I am so thankful for having pet insurance. I can’t thank you enough for the great service. I’m happy that I can keep my dog in the best health and not worry about the cost. Thank you so much
Insurer: Embrace
By: Cheryl
Claim process and reimbursement took over a month
Customer service was always friendly; however, my veterinarian submitted the requested documents over 3x per their request and still took over a month to be reimbursed. The wellness coverage is a joke! Save your money!
Insurer: Pets Best
By: Jacqueline
Good to know Pet's Best has always got our back, when our four legged babies get sick.
We have had Pet's Best Insurance since our dog's were tiny puppies. Fortunately our guys have been in good health most of their lives, so far. However, when they have had any thing serious, Pet's Best has been there to help us with timely reimbursement for treatment received. Thank you.
Insurer: Pets Best
By: Carol
Pay high premiums and still be out of pocket
Plan to pay out of pocket for anything they call preexisting. And that's anything Embrace can get away with. Then plan to be denied and short changed on claims. Read your policy closely. They seem to love surprising policyholders with bad news. Your vet will have to send records two and three times to get anything processed. And if you have multiple pets, good luck sorting that out. Two dogs can be seen on the same day with claims submitted at the same time but Embrace won't have a clue or will claim not to have a clue as to why you were at the vet, what the diagnosis or treatment was. Everything will be "wellness" and denied.
Insurer: Embrace
By: KKW
Avoid this Company
Really poor claims processing. Mistakes that have to be pointed out and they are always in favor of insurer. Two dogs seen on same day but claim that they cannot tell why one is processed properly and the other isn't. Both sent in the same day, both acknowledged the same day. Total crap shoot as to what's covered, excluded, what explanation you get. Any mistake on their part blamed on you or your vet. Just horrid.
Insurer: Embrace
By: Katherine
So glad I bought this insurance
I purchased Embrace Insurance about 2 years ago when we just had one dog. When we adopted our second puppy (a little over a year ago), we added him to the policy. Our younger dog started limping badly and was diagnosed with a torn ACL. He had TPLO surgery to correct it. The claims procedure was straight-forward and easy. When I had a question and called, the REAL person I spoke with was polite and professional. Best of all, the policy paid extremely quickly. Couldn't ask for more!
Insurer: Embrace
By: Nancy
Excellent service..
Excellent service.
Insurer: Nationwide
By: Robert