Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Quick response with a smile.
Quick response with a smile.
Insurer: Trupanion
By: Susan
Fast and easy service!
Fast and easy service!
Insurer: Trupanion
By: Cathe
Prompt & curteous
Very prompt and courteous response.
Insurer: Trupanion
By: Prabha
Victoria is the best!
Victoria is the best!! Sooo helpful and patience
Insurer: Trupanion
By: Lorriane
We always love Trupanion!
We always love Trupanion! The ease of getting ahold of someone, the high level of customer service, and the knowledge of your reps is awesome! Plus, we think the premiums are more than fair for the return of benefits we receive for my dogs’ care. What I pay in premiums, I could never have saved on my own effectively and that means I never have to make a decision about care based on finances. Trupanion is peace of mind.
Insurer: Trupanion
By: Rhonda
A pleasure
Kimmy was a pleasure to work with.
Insurer: Trupanion
By: Courtney
I'm so grateful
I'm so grateful not only for your help with my recent claim, but for how easy you made it to submit and the speed at which you processed it. I've already recommended Trupanion to several friends with new pets. Thank you again!
Insurer: Trupanion
By: Andrew
It's wonderful to work with Trupanion
It's wonderful to work with Trupanion especially when your pet is ill. They are kind efficient and seem to care. Thank you!
Insurer: Trupanion
By: Wendy