Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

70,749 total


May 24, 2018

It was easy and quick!

It was easy and quick!

Insurer: Trupanion

By: Eric

Useful
May 24, 2018

Courteous,

Courteous, punctual, understanding, reimburse 90%! Thank you!!!

Insurer: Trupanion

By: Tarisa

Useful
May 24, 2018

Trupanion reimburses clients quickly

Trupanion reimburses clients quickly and provides easy to understand explanations regarding what is and isn’t covered in the policy. I have never had to fight or pester to be paid which at times when the insurance is necessary is extremely important. Any agent from Trupanion that I have spoken to has always been kind, helpful and compassionate. I would recommend Trupanion to anyone and I do ALL THE TIME

Insurer: Trupanion Canada

By: Kelly

Useful
May 24, 2018

Fast & professional service

Fast & professional service

Insurer: Trupanion Canada

By: Ashley

Useful
May 24, 2018

Fast and reliable

Fast and reliable

Insurer: Trupanion Canada

By: Joni

Useful
May 24, 2018

Trupanion has been one of the best decisions I ever made.

Trupanion has been one of the best decisions I ever made. Claims are processed in just a day or two without a problem. I highly recommend Trupanion to all of my friends.

Insurer: Trupanion

By: Lori

Useful
May 24, 2018

The whole process was easy.

The whole process was easy.

Insurer: Trupanion

By: Paula

Useful
May 24, 2018

Always efficient and prompt

Always efficient and prompt

Insurer: Trupanion Canada

By: Rosemary

Useful
May 24, 2018

Kelli was extremely caring during our call.

Kelli was extremely caring during our call. I felt she cared about my baby as well as my situation!

Insurer: Trupanion

By: Jennifer

Useful
May 24, 2018

Everyone is very helpful

Everyone is very helpful and takes time to explain any questions or concerns I may have

Insurer: Trupanion

By: Dorothea

Useful

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