Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Horrible customer service has really gone way downhill in the past 1.5 years.
I have been with Nationwide, previously VPI, since 1998 for 3 Dobermans. I used to rave about the company but there has been a drastic change for the worse over the past 1.5 years. Claim payment times have gone from 2 weeks to over 30 days. Claims that are submitted get "lost" and not entered into their system on a timely basis. They claim they never get faxed claims even when I have fax receipts showing that same were received. When I call reps are rude and provide incorrect info. I will never insure another dog with Nationwide.
Insurer: Nationwide
By: Barbara
Better communication & faster turnaround time for claims
I switched to Nationwide thru my employer. The insurance is good, however the claim processing time is very slow. On my previous insurance we got the claim within 3 to 5 days. Now it takes over a month after dishing money out of my own pocket which is ridiculous! The other issue I have is if there’s an issue with the claim submission you get no feedback from your customer service people. I had to email several times to find out what was going on with the status of my claim before I got a straight answer. I had to seek out the answer instead of Nationwidecbeing proactive and updating me on status.
Insurer: Nationwide
By: Samantha
Slow claim review process
Took two months to review my claim and get a payment. Slow communication and unhelpful customer service agents who are only empowered enough to read of the same information you can find online yourself
Insurer: Nationwide
By: Alexis
Nationwide is the Best Insurance!
All of our 5 animals are insured by Nationwide. Three dogs and two cats. Easy to file claims and the associates who answer the phone are terrific. Highly recommend Nationwide!
Insurer: Nationwide
By: Anne
They care like family.
I have nationwide on both my dogs and have had a plan for nearly 2 years. I won’t even consider canceling for any reason. They care just about my dogs as our family does. They have exceptional customer service and always follow up. I have recommended them to 4 friends who have gotten their coverage from them. They all agree - exceptional service is what keeps us staying.
Insurer: Nationwide
By: Jordan
Emma Doing Great - Test Came Back Negative
Thanks for helping out with payments and Emma is doing great. as her stool test came back negative. She's a very active 12 year old.
Insurer: Nationwide
By: Paul
I had a good Experience
My poor Dachshund dislocated her hip. Thank goodness for PetsBest. I sent in my claims..... very easy with the App. They paid my big and small claims I sent in. If you don’t want to call them they even respond through text message. The company is good and Like any insurance company make sure you review your contract and ask questions before purchasing to see which plan works best for you.
Insurer: Pets Best
By: Shaunise
Thank you Nationwide for providing good comprehensive pet insurance
I'm 72 years old and rescued Winston when he was 4 1/2 years old. He's my baby and my best friend, at 13 years old, he has some issues, but I'm right on top of things when it comes to him. Just knowing I have the insurance with Nationwide makes it a lot easier for me in determining his care. I had Nationwide insurance with my last beagle and was extremely satisfied and that is why I chose you people again for Winston. No question about it. My daughter also has your insurance for her 2 dogs. No one should be without pet insurance, just like people shouldn't be without health insurance.
Insurer: Nationwide
By: Myra
I'm so happy I have you in our corner!
I am so happy I can continue with Nationwide coverage for Tipper. You have been a Godsend through all of his allergies, health issues and injury! Thank you for all you do and keep up the great work and customer service!
Insurer: Nationwide
By: Gretchen