Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Reliable insurance
After a horrible confrontation with a larger dog, being hospitalized and on 3 different meds for weeks, our little rescue dog, is coming around. All the invoices were sent to Nationwide and they quickly emailed that the claim had been received and they would notify us of any and all updates. There have not yet been any complications with paper work and every payment received has been clearly explained. It is a comfort to know that we are dealing with such a reputable company while we continue to bring our "little guy" back to his old self! Thank you
Insurer: Nationwide
By: Nancy
Embrace Rescued Us
Embrace rescued us when one of my rescues, a 2-3 year old, suddenly had a mass on her leg. Claims processed within the week, precert for a surgical biopsy provided with zero hassle within 24 business hours. Patience and kindness to me even when I was anxious, unreasonable and difficult. After a terrible year of preexisting conditions, mistakes on coverage, Embrace has solidly worked to do its best for us. Everyone there who helped us get through this gets our eternal gratitude!
Insurer: Embrace
By: Katherine
Fantastic Insurance - Highly Recommend
We have had insurance with Embrace for years on our dogs. We have nevwr had any problems or issues getting claims paid and always a quick turnaround of payments. Superb.
Insurer: Embrace
By: Taryn
Well worth the money!
So far my claims have been wellness related and Embrace has been amazing. They are extremely easy to work with and very responsive. The scope of coverage is impressive as well. I’m more than pleased with this policy.
Insurer: Embrace
By: Brian
Healthypaws is trully amazing!
We have been using healthypaws for nearly 3 years for our boy, Denver. All the time, we feel lucky with our choice. It is just so easy to file a claim and the claim gets processed efficiently and professionally. We have been recommending healthypaws to our friends and neighbors who have a fur baby. Recently, we are more than impressed!! Denver was bitten by a rattle snake and remained in 24 hour intensive care for 4 days. The medical bills ran up to nearly $13,000. Healthypaws kept their promise and made it possible for me to focus on caring for Denver, not worrying for the pet policy! Mentally and financially it meant a lot to us! Thank you, Healthypaws! Daisy from CA
Insurer: Healthy Paws
By: Daisy
Nationwide has responded to me very quickly and has been very convenient, easy to use.
Nationwide has responded to me very quickly and has been very convenient, easy to use.. thank you for making your service easy and responsive, there are not many companies that you make you feel like a valid customer.
Insurer: Nationwide
By: Patty
It was easy and quick!
It was easy and quick!
Insurer: Trupanion
By: Eric
Courteous,
Courteous, punctual, understanding, reimburse 90%! Thank you!!!
Insurer: Trupanion
By: Tarisa
Trupanion reimburses clients quickly
Trupanion reimburses clients quickly and provides easy to understand explanations regarding what is and isn’t covered in the policy. I have never had to fight or pester to be paid which at times when the insurance is necessary is extremely important. Any agent from Trupanion that I have spoken to has always been kind, helpful and compassionate. I would recommend Trupanion to anyone and I do ALL THE TIME
Insurer: Trupanion Canada
By: Kelly
Fast & professional service
Fast & professional service
Insurer: Trupanion Canada
By: Ashley