Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Nicolette has wonderful customer service skills.
Nicolette has wonderful customer service skills. Very pleasant, personable and efficient.
Insurer: Trupanion
By: Lisa-Gail
Service is very good.
Service is very good.
Insurer: Trupanion
By: David
My experience has been excellent.
My experience has been excellent. My service dog Hansie was mangled by a pickup truck in my front yard by a person who did not even stop! Camille and others at Trupanion were great....comforting and very helpful.
Insurer: Trupanion
By: Jackie
Friendly service.
Friendly service. Good coverage.
Insurer: Trupanion
By: Howard
Very quick turn around time.
Very quick turn around time.
Insurer: Trupanion
By: Elaine
I really am impressed
I really am impressed with the customer service and the insurance benefits:)) Trupanion you are awesome!!!
Insurer: Trupanion
By: Daniela
Lashell's assistance went far beyond what I would have expected
Lashell's assistance went far beyond what I would have expected from a satisfactory call to any company's customer help line. She solved my issue immediately and followed up with personal emails updating me on progress. I honestly felt that she had "taken ownership" of my call, so I am grateful for this opportunity to let Trupanion know.
Insurer: Trupanion
By: Tony
Very patient and helpful.
Very patient and helpful.
Insurer: Trupanion Canada
By: Robert
Everyone I talked to was very caring towards my dogs condition first,
Everyone I talked to was very caring towards my dogs condition first, then, very helpful in processing my claim for insurance. Thank you, Trupanion, for caring about my son!
Insurer: Trupanion
By: Myles